May 2023 by Anna Cameron
Sadly joining the long list of people who have ordered from this store, never received the items and are still waiting for their refund. Definitely a scam! They also operate under a different name but the address (102 Nottingham Road, Arnold, NG5 6LF) is the same. BEWARE!
April 2023 by Tanveer Hasan
This website is fraud. They don?t deliver your order. I had ordered goods online last year and haven?t heard anything back. I request Google to remove this company from their search engine. I want to report them to police because from what it appears other customers have had the same experience.
January 2023 by Joyce Gallagher
1 star as can?t leave less, scammers, probably opening up another online scam service in a new name, ready for their next victims, disgusting boils on the a**e of society! Do your research before buying anything online, they?re not the only ones.
December 2022 by Alfie
Ordered bath as stated online they were available and in stock.Pay and wait .... wait ..... wait endless emails no response.Glad I used a credit card for this transaction as money claimed back from bank. I belive the company has gone bust so do not use.
November 2022 by billy elliott
I wished that I could leave zero rating. I'm a pensioner (state pension and a small works pension only) with a disabled wife with severe heart failure caused by chemo therapy 10 years ago and she must keep warm.I sent for 2 new radiators for a friend to fit but could only fit at a certain time.When the rads didn't arrive at the time stated, I emailed them, twice and was told they didn't have them in stock and would not be available for 2 weeks. I was able to cancel my order and was promised a refund......... still waiting after countless emails and now they don't even reply... seems Nottingham has a rogue trader in it's midst.
November 2022 by sally banks
OCTOBER 2022 - UPDATE it got worse never received a refund, shop said they refunded but it was to a random credit card number not mine. They refuse to reply to emails. Have opened a dispute through visa. AUGUST 2022- very poor just can?t get a delivery date ordered on 9 August & 10 days later no delivery date. Can?t phone the company they?re email only. When I ordered the shower the website didn?t say out of stock, but I phoned a different bathroom company who informed me the supplier of the shower has no stock. I?ve now cancelled this order only to be told it will be 3-14 days to get a refund.
November 2022 by marlene francis
Very poor service. Ordered items and received an email from the ?company? stating my order had been cancelled and a refund made. I have not received the refund and have emailed the company several times and they have failed to respond
November 2022 by Gosia Rusinek
Ordered 2 baths over a month ago, no delivery, no response to any of the emails sent, called many times - no answer. Requested a refund through credit card company. Avoid at all costs. Very disappointing experience and waste of time.
November 2022 by Morag Bradie
Please don?t order anything from this store! They are totally unreliable, don?t provide the goods you?ve ordered and then do not reply to your emails or return your money. Crooks all the wayI also would NOT give them any stars but must to warn potential customers to not have anything to do with them
November 2022 by Ann Rodgers
Terrible customer service. As with others I am waiting for a refund. No response to my emails, no refund given and still waiting for one further item. I cannot recommend anyone using this company
October 2022 by lewis pratt
If I could give it 0 stars I would. They have been appalling from the start. Couldn't give me an expected delivery date for my item, then when the item hadn't arrived after 2 weeks i asked for a refund they told me I'd get in 3-7days. I then get a snotty email saying it's actually 3-14days and its with their accounts department. Either way I am currently still awaiting after more than a month. Trading standards are notified as this is beyond a joke. How can someone take someone's money and no refund them quickly?
October 2022 by Just Glass
Ordered a sink and vanity unit. Was told it was in stock and then it wasn't. It wasn't going to arrive in time so I asked to cancel it. No response so emailed again two days later. Had a reply saying it was cancelled and I'd get a refund within 3 - 7 business days. Emailed them again after 14 business days as no refund had arrived. No response. Emailed them again a week later, no response. It's now been over 6 weeks and still awaiting a refund. I've had to contact my bank to try and get a refund through them. Avoid like the plague
October 2022 by Rafiq Vindhani
I had purchased 2 Bathroom sets from Bathroom Store online on the 10th of July. Was told it would be delivered in 7 days. Despite chasing, 3 weeks later I still didnt recieve my bathroom sets. As I couldnt wait, I asked them to cancel my order and refund me my money. 3 weeks on from cancelling the order, I still havent recieved my refund. I have emailed them several times and they dont even reply to my emails. I would advice that people should be careful buying from this company. They are not trust worthy. I am Rafiq. I wouldnt give them any stars. But to get this post done I have to click on a star.I am now going to start court proceedings against this company.
October 2022 by Joe Newton
Still yet to receive an order made 4 months ago. They attempted delivery twice to incorrect address. Repeatedly do not respond to emails. Still awaiting refund. Would absolutely never use again.
October 2022 by Dan Roberts
Ordered a Bath and Radiator back in mid August to be delivered on Monday 5th September 2022 and it still hasn't arrived. Have emailed twice with no response and called over 10 times and still no answer. Their answer phone just tells you opening hours and to email their sales email address to which I have already done. Now accruing other costs as the plumber that is fitting out my new bathroom cannot do any more work and I need to now source a new bath and radiator. DO NOT USE!!!
