January 2024 by Debbieanne O'Donovan
Outstanding customer service and great products!!!The outdoor equipment is as good as brands charging a lot more. As a small team and company, you also get quick exceptional customer service by a team who know the products well and are pleased to help.
November 2023 by jjghj jbng
Sent damaged item. Refused to refund or take responsibility. Very poor.
August 2023 by James Shaw
Really reasonable quality. Granted its not Rab stuff but it's no where near the rip off price or Rab. So value for money is on point I just wish they wouldn't use the useless folk at Royal mail to post things. Missed my order 4 times now.
April 2023 by Arif Iqbal
Just a note after visiting in March 2023 that the Nottingham Alpkit base with a showroom is no more and it?s a shipping warehouse with no facilities for customers. Tbf the Alpkit website doesn?t list it as a store but in case there is some other silly booger like me out there
December 2022 by John Bryers
Outstanding customer service. Top quality products. So friendly, so welcoming, so...nice. I truly believe that the people of Alpkit live by their motto and enjoy seeing people going outdoor and doing nice things. I've found my brand for all things adventure, outdoorsy, and bike related. Highly recommend and will defo be back. I can wait to visit their retail spaces, Hathersage here I came!
December 2022 by robert shaw
Blood red sky 2 directed by Peter thorwarth filming The rest is mayhem. The film was streamed for over 50 million hours in its 1st 28 days, becoming the most watched German film on Netflix calendar booked on diray on Friday 2nd December
November 2022 by Ante Predovic
I ordered a tent once, but when it arrived, I decided I actually don't need this tent and let the post office sent it back. Meanwhile it got lost while shipping back, and Alpkit still provided me with a refund afterwards. Very respectful.
November 2022 by Chris Connolly
Bought a wetsuit which sadly did not fit. When I called to say that I wanted to return it, significantly after the already long 123 day return date, they happily agreed. Couldn't ask for better customer service. Will definitely look to make further purchases from them in the future.
November 2021 by Rupert Poon
Ordered a Colibri AL frame for my wife. Unfortunately the fork steerer was too thin at one point, which I only found out after cutting it. I returned it to the store, and Josh very kindly confirmed with the workshop that it was a warranty issue, and then got me a replacement. Fantastic service from just dropping in. I really appreciate that they did it for me, as it would have been so easy to fob me off or pop it into the mail room.You've definitely got my vote Alpkit, and I will consider your stuff in future!
November 2021 by Michael Jordan
Can?t recommend highly enough!I had a Stingray frame bag specially made and honestly couldn?t be happier with the service, speed and overall quality of the product!
November 2020 by David Sowter
Fantastic company with people that give excellent customer service. Very happy with my new Sonder Bike
November 2020 by Dylan Snow
Bought a bivvy bag from here. Unbelievable quality for a good price. Package came really quickly with free delivery and also the invoice came with a hand written message from the team which I really appreciate the personal touch. They also sent me a sustainability report which as an outdoor company with climate change looming is quite appropriate. Contained all the information about initiatives the company are taking and goals for the future. Definitely recommend
November 2019 by Nigel Leech
Friendly welcome from the staff and a great opportunity to look at their products up close in the showroom.
November 2018 by Mark Keeling
Great place for outdoor kit. Warm and friendly with knowledgeable people on hand to help out. Fantastic premium products across their ranges that really show you can have style and function without the sky high prices other brands command.
November 2018 by Stuart Barrett
Purchased from this company twice. First time, item was delivered on time and was as expected.Second time, I had to chase them to send the item. They say the fault was with Royal Mail rather than themselves.20 minutes after I chased them, the item was logged on the Royal Mail system as having been received from the seller. Unfortunately that still meant the item took five days to get to me, rather than the claimed 2-3 days, and was too late for a trip I needed it for.During the same week, another seller successfully used the same Royal Mail 48 service on time and without any issue.I wouldn't necessarily suggest not using this seller - just make sure the tracking shows the item being received from the seller on time.
