February 2024 by Neil Powers
I agree with most comments where it's 1 star, it's an awful pharmacy and they very rarely answer the phone. I've had this issue many times and often had to leave work early to speak to them face-2-face, when questioned they said a phone line fault, but it's been going on for over a year. I made a formal complaint to the head office but never received a reply.Once they dispensed the wrong prescription item, my son needed blood glucose test strips, but they have ketone test strips, so we had to order online as it took over a week for the prescription to be ready to collect then it was going to be a few more days before the correct item was going to be available. A formal complaint was also raised, which a response was received.We have now swapped to Whistler's pharmacy, they do answer the phone and have a better Google rating, 4.4 as opposed to 2.8, which is shocking.
January 2024 by Leigh
Branch has got significantly worse over the last couple of years. I am now on 13 days of waiting for a prescription they confirmed they had received at their hub 8 days ago.When querying last week why it takes so long I was told that they never advise 7 days but 7-10 days which is news to me. Attended again today to ask for my prescription as I'd been promised on Friday that it would be ready today. I've now been told its not ready til tomorrow.Piss poor service and an abysmal system that clearly doesn't work with customer service advisors that clearly would rather talk about their dinner while keeping customers waiting than do their job.
January 2024 by steve bennett
always an hassle going in this chemist, the Asian man is not helpful in anyway, always wait for ages and customer care is zero!!!
January 2024 by Google user
Branch has got significantly worse over the last couple of years. I am now on 13 days of waiting for a prescription they confirmed they had received at their hub 8 days ago.\\nWhen querying last week why it takes so long I was told that they never advise 7 days but 7-10 days which is news to me. Attended again today to ask for my prescription as I'd been promised on Friday that it would be ready today. I've now been told its not ready til tomorrow.\\nPiss poor service and an abysmal system that clearly doesn't work with customer service advisors that clearly would rather talk about their dinner while keeping customers waiting than do their job.
December 2023 by Andy Parker
Never answer their phone only to put the receiver down on you. Very ignorant and unprofessional
December 2023 by gayreth hoop dance turner
They don?t answer the phones!And wouldn?t exactly call them helpful or friendly
September 2023 by Jessica Newey
Would be 0 if I could! Worst pharmacy in nottingham. Never answer the phone, ever, and incapable of managing repeats, every month a different issue either not reordered, charged twice for 2 items as part of 1 prescription, take days to process.. Avoid!!!
June 2023 by Nina Tribe
Rude staff! Don?t smile, and not helpful at all!
May 2023 by stephanie robinson
Shocking! This use to be a lovely chemist with lovely staff. Now they are rude and never answer the phone. It's taken me two days to get through (13 times I've phoned!) to find out if my sons prescription is ready, a prescription that they messed up! As the original one was dispensed to someone else! so they can't even get that right! Its taken a further week and half to get another perscription sorted! Disgusting!
May 2023 by Albert Silva
Super helpful staff. Hoda Sadrara the assistant is always super helpful and friendly. Will always try to resolve any issues or questions you might have. Prescriptions have always been delivered on time. Always a pleasant and pleasurable experience.
May 2023 by Paul Shipley
Posting review on behalf of my Mother. She uses this chemist regularly and would especially like to praise Hoda for her work. Hoda has grown in confidence and experience since she arrived. She is always polite and pleasant to deal with, recognises my mum now when she goes in, and always has a welcoming smile. Hoda is a real asset to the pharmacy in general.
February 2023 by A ?ali? M
Staff are often really rude andUnorganisedLack of empathy or patience for the elderlyThey fail to listen to the needs of customersThis used to be a lovely community pharmacy
December 2022 by Lisa Ridgway
Well what can I sayMy husband had booked his flu jab a week ago for Friday 23rd December 3.50 he had notification on his phone confirming the booking he is also high risk and over 60.Attend the appointment to be told they do not have any vaccines and he doesn't have an appt he proved the appointment and they reply was well we haven't got any and you need to book onlineThe pharmacy should ensure all appointments booked online have sufficient vaccines to accommodate the online bookings a formal complaint is going to be made regarding this pharmacy as the are not people friendly or care about the patient especially when they are high risk and vulnerable the lady was not even bothered about the booking on the mobile my husband was just an inconvenience
December 2022 by john smith
Worst Chemist ive ever been too or tried to use. Staff are ignorant, rude and they never answer the phone. Tried twice to have my covid booster jab there and twice they have cancelled. What a joke chemist, wont be using again.
December 2022 by Paul Allen
Fantastic company to work for and all the staff are very helpful, polite and hardworking.