March 2024 by Paul Davis
The shed seems fine but very poor service. The delivery driver turned up in a huff and basically just dumped all of the parts in my driveway. I did initially order their installation service but gave up on that because it was totally inflexible (to be fair, they did refund me promptly).
January 2024 by Jim Bonness
I feel like everything i was looking at was very expensive, waltons were affordable and really great quality. Everything was faultless. I am super pleased and im sure it will do me proud
December 2023 by S Con
Sent a shed damaged and told me I would have a long wait for replacement parts.. However after a poor review on here they all of a sudden could send the parts much earlier . So this review is an updated review. Ok company but you have to be firm with them or they might take liberties. Upgraded from 1 star to 3.
October 2023 by Adam Bell
Excellent Customer service and delivery. Received a call before the deliver to confirm the time. Delivered by driver Neil who was a credit the company and made the delivery process simple and even explained the basics of what was what.
September 2023 by Matthew Heywood
Order a shed/summer house combo. Arrived on time.Instructions fairly easy to follow. A couple of bits needed adapting to fit, but not too tricky.Broken bits were replaced with no quibbles and arrived very fast.Thanks? looking forward to sitting and storing stuff in it.Matt
August 2023 by Jamie Day
After deciding it was time to retire our current shed which has been standing for 35 years, we came across Waltons and placed an ordered for a new shed at the beginning of August and I?m pleased with the product I?ve received this morning. The order process was very smooth and easy to do and when I?ve spoken to customer service they were equally very helpful and always made sure that any questions I had were answered. The delivery driver Kevin was a great representative of the company, despite delivering at just after 7am, he was a breath of fresh air, very positive and very happy, I could see that he took great pride in his job and even offered me some helpful tips on how to install it and on weatherproofing it. Kevin is an asset to your company and more delivery drivers should be like him! I?m excited and looking forward to installing the new shed!Thank you all, I will highly recommend this company to anyone I know looking for a shed
August 2023 by Maria Jukes
Great customer service, prompt delivery and good quality product. Easy instructions and everything went together nicely. Good quality log store at reasonable price, and hoping will last for many years. Bonus spare screws left over as well :)
June 2023 by Mikayla Rickards
Item came on selected delivery date and driver was lovely. The playhouse was just as described on the website. 10/10 experience and would definitely buy from again.
May 2023 by Sally cox
My summerhouse/ shed was delivered almost 2 weeks ago, with most of the fixings missing! I was asked to send an email detailing what was missing and what I needed, some parts arrived 1 week later, still lots missing, have now had to pay a workman 2 days pay for not being able to put this building together, still waiting for the other parts.I?m over 20 miles away from my nearest diy shop and have no idea what to get, and for £1300 why should I?
May 2023 by Mary Evans
Terrible company both to deal with and quality of summer house. The first time I ordered I waited in all day and it never arrived yet I had no phone call letting me know. When I rang i was told it was too badly damaged to go out. The 2nd one arrived very badly damaged when I rang customer service was awful and could off no assistance or apology. I would strongly recommend this company be avoided as I have had 2 bad experiences with them .
April 2023 by Elizabeth Webster
Received our greenhouse within a week of ordering. Easy to follow instructions, plus additional pieces of timber and screws were a useful addition. Be aware that timber can have natural defects, but nothing some wood filler can't solve.
April 2023 by Linda spinks
Purchased a refurbished summer house off eBay arrived a week earlier than described. I cannot fault a thing the communication has been excellent from start to finish I have been kept informed from making payment right through to day of delivery and the chap was more than happy to reverse up the drive to unload for us. Would highly recommend Waltons and thank you
March 2023 by Mireta Ramanauskaite
Absolutely beautiful shed- summer house ! Was very easy to build and looks really good in a garden. Enough space too. Very glad with purchase, quality of the wood 5 stars *****
March 2023 by Darren Screene
Ordered the Dutch barn, arrived without any coding letters, numbers or colours.The base that came with the shed as an extra and once delivered and built the floor didn?t fit, on further inspection and communication with customer service the wrong base had been sent.I am disgusted at the service and standards of Waltons.For such a well reputed piece of equipment and now for my families plans to be put on hold Waltons ought to be ashamed. Not even being able to measure a base correctly that is an optional extra to come with the building.the downloadable instructions on the website are incorrect and the only positive is the professional nature of your customer service team.Didn?t offer to send a new base just refund a decent company would have sent the new vase and offered someone to assist building it with me as way of appeasing my family plans which were wrecked for them coming to help.Will see how the refund process goes?.. avoid and go with a company who either charges less or provides adequate service for the price
March 2023 by Tom Alex
Truly awful company, both in quality and customer service. Waltons and Mercia Garden Products are the same company, likely promoting themselves under Waltons given the godawful reviews for Mercia.I see the company lost £2.1m turnover this year compared with the last, going to the dogs and no surprise. Top tip: it's not the market, your reputation for service and quality is pants.I wish I had properly researched the company and reviews before we bought, but I went on the Waltons reviews. We purchased a summer house and found on construction a number of significant issues. To name a few, the door didn't meet the frame and the roof sections didn't meet. The screws supplied seem to be made with plasticine.After spending a long time constructing and deconstructing it to check it wasn't our error we contacted the customer service team.There followed an insane back and forth being told the measurements were correct as per their specs so they couldn't do anything. They were sent all the information, including photos to show the huge gaps where pieces met. It was a summerhouse we were looking for, not an observatory.However, trying to be reasonable with Waltons is like shouting at the sun (which I can do more of now, thanks Waltons!). They have you in a clear bind if you've spend ages erecting the thing, putting us off the inevitable nightmare of a refund - if this is how pisspoor their service before a refund request, life is too short to start that journey.We just wanted replacement parts for bits that were faulty, but were told the replacement parts would be the same (they must specialise in sh*te materials).Do yourselve a favour and look elsewhere. There is a veneer of a decent company from their online presence but this is quite stage managed - shysters and cheaters who don't give a hoot about their customers. Buy from a proper company.
