December 2023 by Dione Allen
Ordered perfume 10 days ago to just get an email now to say they don't have it in stock. Few days before christmas aswell they could have let me know a lot sooner. Don't order from here. First and last time I will.
December 2023 by Jeff Ward
Very friendly staff , highly recommend them
October 2023 by Maria Daniela
I have been waiting for my order for 11 days and it hasn't arrived and they don't even answer the emails... I have sent you several You can't even see the shipping process... I need an answer
July 2023 by Mandy Foster
Unbelievably bad. Ordered and paid weeks ago. No correspondence at all. Have tried phoning, messaging, emailing. Nothing! Do not use this company. Don?t believe positive reviews. It?s all a sham! You will need to use Chargeback in your credit card to get money back.
May 2023 by Helen Richards
Very unprofessional!!! Do not touch!! Appalling- it?s been weeks and they obviously don?t have the products in stock if they ever did and only responded when I chased to say it had been delayed but no reason given. When I emailed again another week later to ask them to cancel the order they emailed to say they were trying to take payment repeatedly and it had been refused (also not true and even if it had been it would have been flagged in the last email or when I placed the order!). I feel very uncomfortable having shared bank details with this company - they don?t even have basic company sign offs, it comes across as a guy in a basement somewhere..
February 2023 by Bonnie Thebon
Came into this shop today and found them very helpful.Was looking at Lancome perfumes and was given a good opportunity to sample a few products. Would definitely return here for purchases.Thank you.
August 2022 by Chris McMinn
The owner was extremely friendly and let me try a number of different fragrances before buying. Will definitely be going back.
July 2022 by Christina McNeil
A lovely shop with lots of different fragrance's and make up. Thank you for your help it?s much appreciated, love my new lipstick !
April 2022 by Vicky Denby
Lovely perfum shop loads of choice and really friendly staff - would highly recommend!
January 2022 by Stirling Wood
Have been using this company for many years. Have always found them to be very helpful. Use their experience to suggest scents to test which helps when buying gifts.
October 2021 by Akil Samad
Ive ordered on the 21/07/21 a couple of creams for over £300 and it has yet to arrive to me. It is now the 12/09/21. We have contacted them many times on facebook and we've been told its next week constantly. When asked again after not arriving they stoped replying to our messages. We tried ringing them and they;ve said once again it would arrive next week, which hasn't yet. We tried ringing the shop many times, they are either busy or do not answer the call. Very bad customer service especially if you are ordering online. Normaly I wouldn't be this mad, but I paid a lot of money for nothing.
August 2021 by Colette York
Lucky to live near to this lovely shop.Enticing displays both in the shop window and inside.Inside is very spacious,cool and tranquil -lovely place to shop and browse.I and family members (who look forward to visiting this shop on their annual visits from elsewhere in the U.K) appreciate the old style of service - informative but not intrusive allowing you time to look at and sample various items.
April 2021 by Phil Mayne
Shady company. After 2 months of not receiving my item and emails asking where my order is, they still haven't responded to my emails with any solid updates on my order.They refuse to be transparent about the order, their shady responses and inadequate excuses are awful after 2 months. It says on their website that you can get a refund or can cancel an order if it doesn't arrive with 3 - 5 days or if there is a delay. Do not trust this, as they clearly have no regard for it.
March 2021 by Peter Jeffery
I Bought a Bottle of Guerlain Perfume from Slapiton, and it arrived very promptly.Within a day's use, my wife found the bottle had come to pieces in her handbag.I contacted Customer Services at Slapiton, and Guy responded in minutes :-)He also resolved the issue with a replacement sent out within an hour !By Far, the Speediest and Best response to a Customer problem I have ever experienced.HIGHLY RECOMMEND THIS COMPANY
March 2021 by Chris Fenton
My wife placed her order on 31st May with Slapiton.Today is 20th June and she has still not received her order.We have exchanged a number of emails with the owner who has explained that the order had been posted and that it was stuck at the post office.We have placed many other orders during these difficult times with other companies and have not had any issues or delays in receiving our items especially from Royal Mail who have apparently been used for this order.Whilst we appreciate that we are in unprecedented times and there was not delivery charges we still feel this is unacceptable.
