August 2025 by Pipes Hikes
Extremely disappointed to be told they wouldn?t sell a hamster 10 minutes before closing time.
We returned home earlier in the day to find our 29 month old hamster had passed away. So we cleaned, dried and put fresh bedding in the cage ready for a new guest, setting off on our 15 minute journey to the store in plenty of time.
We arrived, looked at the hamsters and queued for 5 minutes, only to be told by the lad on the till that they wouldn?t sell my tearful child a hamster so close to closing time.
Surely if the store is open and the tills are still selling, they can muster up the effort to sell a hamster.
I explained that we had lost our previous hamster earlier in the day but received absolutely no compassion from the staff in store.
Extremely disappointed and will not be shopping at Pets at Home again.
August 2025 by Susan Wing
Good prices and very helpful staff.
August 2025 by Maz Carpman
We took our little shitzu here once to have her bum glands squeezed to pop them out as our normal vet was on holiday and she couldn't wait....what a big mistake this was ..we took her in and 30 mins later she came out (should have been about 10 mins max) and as soon as we got home we looked as she was bleeding and to my horror there was a 2 inch open cut right next to her bum hole .it was so deep and open I can't describe it.lucky my vet was back afew days later so I took her straight in and he was horrified that she had been butchered with a gapping wound and it took 4 stiches to close it and the glands also was done.my vet then tried to email them to get her records sent over but they totally ignored him and even wen I went in they just fobbed me off ..PKEASE DONT TRUST THESE PEAPLE IF YOU LOVE YOUR PET .they need closing down .THEY BUTCHERED MY LITTLE DOG FOR NO REASON THEN IGNORED THE REQUEST FOR THE VISIT..YOU HAVE BEEN WARNED
July 2025 by wyattap
Arguably smaller than some of the other pets at home sites. However, has all of the usual products under one roof.
July 2025 by Daiga Grandovska
The store is offering a big variety of pet food, accessories and pet beds and cages. There's a big variety of pet treats as well. Also in store is veterinary practice Vets4Pets, which is very handy.
The staff is always very polite and welcoming. They always remind me to check if there are offers or vouchers to use as I am a Pet club member.
June 2025 by Kim
Staff are friendly and helpful. There is now a vet too.
June 2025 by lucy smith
Thank you to Sarah who was a massive help today? you really were so helpful and patient!
March 2025 by Lizzie Lane
Great shop, always very clean and well organised.
Staff friendly.
March 2025 by Colin George
Went today to pets at home in Newark. We were buying new items for our new puppy to be. A young man called Joseph was very happy to help us, he was also polite and an asset to this company. Well done Joseph ?.
March 2025 by Krisztina Ligeti
You can find everything a pet needs. Friendly service.???
March 2025 by A L
Friendly place to shop with dogs
March 2025 by philip231091
Prices uncompetative
February 2025 by Richard Pearson
Good value well stocked store, all your pet needs are here
February 2025 by donna kendall
Friendly caring staff amazing .
February 2025 by Jo stokes
Pets at home! Decent sized one with plenty of choice on offer but typical of the chain. Plenty of free parking
