August 2025 by Moyurbird
Absolutely disgusting service! They claimed all was well when inspecting instead our contractor found the house on a complete tip full of dog mess, fur on cooler, leaks and broken plug. Paid service was not delivered, staff lied, argumentative and deliberately failed both landlord and tenant playing us against each other at full pay. Legal involvement was required costing fees due to smirking money hungry scamming company. Never, never, never use this vile firm. Evidence available if required.
June 2025 by Gillie Mayer
early days yet as we've not actually moved in to the new rented property but Martin & Co have been brilliant, in particular Ollie. Thank you Ollie at such a stressful time of our lives... more to follow when we move in x
March 2025 by Stuart Andrew
I highly recommend Martin and Co Lettings agency. Olly has been supportive throughout the entire process and always takes the time to answer any questions honestly. Would definitely use again!
January 2025 by Chelsea-Lee Watson
We went to view a house all went well staff was great , we then applied and put a holding deposit down. Unfortunately we didn?t get the house however when asking for the deposit back we was told we would get it back in a couple of days . When I phoned up a couple of days later this was said again this continued for a week and a half with no joy . After a week and a half we was told that they didn?t know why we hadn?t had back yet and that they were going to get on it Again having to wait . Please be careful when giving these guys a holding deposit as you may as well kiss it good bye
August 2024 by Lawal Afolashade
Always on too of their jobs
June 2024 by Luleta Berani
I?ve been looking for a house for awhile now. Been to a few viewings with other agencies as well. I have to say, I?m very impressed Satisfied with Martin& Co. Especially with Ollie, he?s been an absolute star! Very helpful and polite. He was able to give all the information I needed to know. Many thanks to him. :)
May 2024 by ashley tooley
Martin and Co was really great from the start as a first time buyer Abbie explained everything to me and made the process very smooth would recommend
April 2024 by Odedra Gb
Service is not god
April 2024 by keshu khunti
service is very bad
February 2024 by Hitansh Shah
I HAVE GONE THROUGH ALL THE REVIEWS AND I COMPLETELY AGREE ON THE FOLLOWING THINGS:WORST LETTING AGENTS THAT I HAVE EXPERIENCED TILL DATE1- THEY ARE VERY UNPROFESSIONAL WHEN IT COMES TO ACKNOWLEDGING OR RESPONDING TO EMAIL, I HAVE TRAILS OF EMAILS WHERE IN THEY HAVE REPEATEDLY RESPONDED WEEKS LATER AND SOMETIMES EVEN MONTHS LATER.2- THEY WILL SHREWEDLY TAKE AWAY A BIT CHUNK OF YOUR DEPOSIT (SOMETIME THE WHOLE AND EVEN SOME MORE), I HAVE BEEN ADVISED BY SOME TO HAVE TAKEN THEM TO SMALL CLAIMS COURT, I NEEDED THE MONEY URGENTLY SO I DID NOT BUT DONT BE BULLIED BY THEM AND IF YOU FEEL YOU HAVE BEEN MASSIVELY OVERCHARGED, PLEASE TAKE THAT ROUTE YOU WILL NOT COME OUT BAD.3- THEY HAVE MENTIONED "UNFORTUNATELY THEY WILL NOT ABLE TO USE THE CONTRACTOR WE HAD REQUESTED", IT IS NOT IN THEIR RIGHTS TO DECIDE WHICH CONTRACTOR THEY CAN GO WITH. ITS ALL A MONEY MAKING BUSINESS. I HAVE A PROOF OF THEIR QUOTATION AND CAN TRAIL BACK WITH THE ACCOUNTS TEAM OF THE CLEANING COMPANY TO CHECK WHAT AMOUNT THEY HAVE RECEIVED AND DIG DEEP, WHICH I WILL BE DOING.4- AFTER THE FINAL CHECK, WE WERE TOLD ABOUT 3 THINGS FOR WHICH THE DEPOSIT WILL BE USED BUT THEN WHEN THE QUOTATION ARRIVED IT INCLUDED MANY MORE. ITS A SHAME WHAT THEY TAKE ADVANTAGE OF OTHER'S RESOURCES. BAD GOVERNANCE AND NOT BEING BONAFIDE.5- THEY ALSO CHARGED US FOR EXTRA RENT FOR A DAY. WE GAVE THEM ONE MONTHS NOTICE ON THE 8TH NOV STAYING WE WILL LEAVE ON THE 15TH DEC. BECAUSE 15 TO 15 WAS OUR PAY CYCLE. INSTEAD WE SHOULD HAVE WRITTEN 14TH DEC. THEY CHARGED US FOR 15TH WHEN IN REALITY WE HANDED OVER THE KEYS TO THEM ON THE 13TH ITSELF. WE ONLY HAD AN OPTION TO INCREASE OUR CONTRACT BY 6 OR 12 MONTHS BUT THEY JUST TOOK THAT OPPORTUNITY TO GET 16GBP FOR FREE. IT ABSOLUTELY MAKES NO SENSE. SOPHIE WAS RUDE AND FULL OF FALSE PRIDE ON THE CALL.FINALLY, BE VERY CAREFUL. WE GOT TO KNOW FROM THE MARKET THAT THEY HAVE A BAD REPUTATION AND OFTEN REFERRED TO AS COWBOYS.I DONT WANT TO NAME ANYMORE, BUT THE WHOLE TEAM WAS A NIGHTMARE. THEY WILL IGNORE YOU AND ONLY RESPOND WHEN ITS FOR THEIR BENEFIT.BE EXTREMELY CAREFUL.GET IT CLEANED YOURSELF OR SOME AGENCY BUT DONT GIVE THEM THE OPPORTUNITY TO LOOT YOU.THEY TOOK 222GBP FOR CLEANING FROM US, WHICH WAS REDICULOUS.IN A YEARS TIME THAT TOO JUST IMAGINE WOULD THE OWNER PAY THAT MUCH FOR CLEANING IF HE USED HIS OWN PROPERTY.THEIR CONCEPT OF WEAR AND TEAR IS BROKEN AND NEED THE FLAT JUST AS BRAND NEW. JOKE.THIAGO WAS THE ONLY HOPE, ATLEAST HE RESPONDED TO MAILS AND CALLS.
December 2023 by Atomaspire
Went to a house viewing stood outside in the rain and wind with a baby and no one turned up. Wasted our time. No phone call or anything to say they were gonna be running late or to cancel appointment. When calling the agents multiple times no one answered. ?Edit:At Sydney terrace, there was already someone else there waiting over 10 mins for Oliver we waited with them another 20 mins and no one turned up, no one answered the door when knocked on and no one answered the phone, hence we left. Not waiting out in the cold wind and rain with a 20 week old
October 2023 by Callum Clay
Don?t ever use!!!!! 4 months later and lost my deposit also saying it belongs to my partner. Avoid at all costs. Scammers and cowboys, there?s a fee for everything! DO NOT TRUST MIA SOPHIE or KATHRYN they all lie through their teeth!
June 2023 by Stephen Trout
It's my first time renting a property, and the team at Martin and co newark branch have been amazing, Emily and the whole team couldn't do enough for me, they made the process easy, and with great communication, I would 100% recommend them to anyone, thank you team for all your hard work.
March 2023 by Gareth Edwards
We have recently added an extension and wanted to know how much value it had added to the house. Mia was very helpful, offered lots of useful guidance and information. It is all greatly appreciated.
February 2023 by Chris Morris
Do not use! Unprofessional and when help & support is required, you will be met with a hard nose attitude that sides with the landlord. Communication channels are closed, unresponsive and unhelpful.
