October 2023 by O O
First time in branch today. What a waste of time, Rachel was no help and had zero interest in assisting me (or others too).Why work in customer service if you clearly don?t want to - change of career suggested maybe.Awful first impression of Lloyds Bank Newark
July 2023 by Robert Henderson
Tried to call my local bank (Newark on Trent) to arrange a cash isa for my wife. She does not have web banking. Wanted to fix an appointment for today.Got a central number and a computer response with lots of the usual rubbish questions that lasted quite a while. After all that, was told that all lines were busy and they could not take my call. Bank then hung up on my call. Bloody rude never mind poor way to treat a customer.Service appears to be a forgotten concept at the expense of higher profits. Disgusted!
June 2023 by jijin george P G
Wow.. Fantastic experience in lloyds bank. I visited first time for opening an account, staffs are helpful and the manager was fantastic...
November 2021 by Lee Rudd
Opening hours on Google and Bank website are incorrect. Bank closed today at 12:39 when it should be open.
July 2020 by jamie h
Bank manager was extremely helpful she was very kind and polite in resolving the issue I went into branch for resolving the issue was dealt with quick and effectively, Couldn?t ask for more.
July 2019 by Jordan Rushby
They are very helpful and nice to go to thank you
June 2019 by chris francis
Impeccable customer service, always made to feel Welcome. A breath of fresh air for a bank.
July 2018 by Bart Dragon
Worst customer service I've ever seen in a bank.
January 2018 by Stan L
A nice, clean recently refurbished bank!
January 2018 by Tomasz Kujszczyk
Great people over there
March 2017 by qniu25
Great people over there
March 2017 by Tristan Lane
A nice, clean recently refurbished bank!
February 2017 by jonathan j
Unhelpful and stupid
