January 2024 by Christine Robinson
The assistants are not very helpful couldn't find anyone to help they kept disappearing
January 2024 by Richard Pearson
We went in to buy a laptop and were surprised by the level of service. A real one to one experience with a tech expert.
December 2023 by Adris
They need to improve their collection service. I ordered an Android phone for collection as it showed in stock at my local Newark store. I thought great, 'Why wait for delivery when I can collect it?'After paying, I received an email stating, 'We?re working on your tech order, and your tech's almost ready.' 'Almost ready'? What does that mean? Anyway, almost an hour later, I received a second email saying, 'We're preparing your order!' Preparing what? The first email said 'almost ready,' the second 'preparing'?it feels like I ordered a wedding cake, and they are making it from scratch.However, after the whole day had passed, my order was still not ready for collection. What a joke! They probably ran out of ingredients...So anyway, my point is, if you want to make customers happy, please stop with those fancy emails saying 'almost ready' and then 'we are preparing, because many big brands offering collection services send an SMS to customers minutes after placing an order, stating that the order is ready for collection?not after 24+ hours.
December 2023 by Graeme Coutts
Ordered a product for collection. Pretty slow service but lots of staff about. From what I saw there were groups of staff preferring to chat to each other or being on their phones than serving customers
December 2023 by Trev Croft
My enquiry about a sim only card led to an informative chat with John , who was most helpful, and sorted me out
December 2023 by Roger Mitchell
Excellent customer service from sales staff
November 2023 by russell cauwood
Friendly helpful service and good prices on tvs. We bought one and will return
November 2023 by sirion pax
Got helped out by Ben when getting a new pair of headphones under warranty he was super friend and very helpful, way better than the employee's at the lincoln branch who last time were very unfriendly and unhelpful.
October 2023 by Nicola F
Good choice of electrical items and they have a good black Monday sales. Big car park out front to park in.
October 2023 by Nicola Tranter
I would like to thank Rebecca and a colleague who helped me replace my SIM card to my new phone excellence customer service thanks nicki
October 2023 by Ian Markwick
Really good, professional, honest and helpful staff!
September 2023 by Sebastian Burca
Dislike the fact that they don't store many products and have to order it is a pain having to wait for your products, helpful and polite staff , clean and well organised. To help the business grow stock more products, please! As a customer, i would prefer just to walk in pay for goods and take them with me straight away.
September 2023 by Joshua Whetton
Staff helped with the fridge freezer to the van. Friendly enough and got what I came for.
August 2023 by Luci Fodor
Staff are useless, I spend 30 minutes to find someone, just looking and avoiding me. Of course in the end don't help me!
August 2023 by Katherine Faulkner
I have been to this store to purchase items many times over the past couple of years and the staff are brilliant.I went to purchase a new phone and the staff were super helpful and kind. They made sure customers were greeted and helped in any way.Stephen helped me with my phone and he was so kind and helpful. He was really easy to talk to and explained everything very well and made it a great experience.
