December 2023 by Sharene Stevens
The staff in this store really need to learn some customer service! Prices were not correct on an item I purchased so I spoke to a lady on the customer service desk, she was rude and ignorant! She passed my query to the manager who decided to dismiss my query and walk off! I asked the lady to ask him to come back so I could discuss this further but instead she told me to go find him! I had to walk around the store to find him and what a waste of my time, he said ?prices can get mixed up this time of year? he didn?t apologise and just walked away! Will never return to this store again!!
November 2023 by Catherine Allsopp
Trying to purchase a car seat for a very special little boy, couldn't find anyone, when I did ,she was more concerned about breaking her nails, she fetched her boss who I personally found to be rude and obnoxious, he made me feel so small, I will never be setting foot in this store again, I'm sure little old me will have no impact on sales or profits but this is my review and I'm fuming
November 2023 by Shaye Doyle
I normally do enjoy coming to this toy store, but today I have never been so annoyed at how the manager spoke to myself and my little boy about reading a book!He said to me ?You can?t put used books back!? And waked off!!then from my point of view Don?t have the books out on display!I had a trolley load of toys, but these were left as I?m not supporting a business that makes you feel terrible about looking and reading a book???
October 2023 by Danny Iwan
Me and my 5 year old daughter love this shop and often visit even if we don't particularly need to buy anything.Smyths toys superstores have a massive selection of games, toys and activities that cater for big and little kids.There is plenty to see and buy in this shop.
October 2023 by Fyre Foxy
horrendous staff. i went in with my daughter and her 2 friends and my 3 year old son. they went to another isle but i was watching them. they got a toy out to look at it for my son, they put it down and played with it to make sure it was alright for him. staff came up and told them that they were messing about. they then put it back and went to another isle. the manager then told them to get out with a rude and awful manner. my daughter also bought something before that? never going there ever again.
October 2023 by xoxofreya roome
TERRIBLE SERVICE, yesterday I went in with my 2 daughters as it was their birthday and i said they could pick any toy, they went off into another isle why I was in the other, picking something out for my nephews birthday who?s is next week, a worker then came up to them and stated ?Are you two alone, because if you?re messing about you?ll have to get out.? They then listened to the women and put the toys back but proceeded to look at toys, they went into the other isle where the dolls were. A guard then came up to them and shouted at them ?GET OUT NOW.? I could hear this happen from the other isle, I then went to walk towards the guard who was walking my kid out and said ?there my kids can you leave them alone.? He then started talking back with attitude saying ?I don?t care now can you get out Aswell .? I then walked out and seen the guard laughing like he was proud that he ruined two kid?s birthday.DON?T BUY FROM HERE.
September 2023 by Lee (Eat_LEEad)
Parking can be a bit hectic but it's a good place to go to look at / buy toys
September 2023 by check it sisters
one employee turned me and my 5 friends out all because we were a ?group of lads? as if we were going to cause trouble in a pikachu hat and playstation jumper. We just wanted to look at lego and i just wanted to buy football cards for my little brother.
August 2023 by Emily
Ordered a £40 Lego set online for collection for my nephew?s birthday. Went to pick up and was handed a dented beaten up box. Staff were not interested in resolving despite me clearly saying it was a gift.
August 2023 by Lisa Keeton
Horrendous service. Grunts and moans from staff only. My little boy had saved for a year for a trampoline, he was so excited to tell everyone. The "host" on the way in after my son told him excitedly, was.....right. No smile nothing.He took his money to the till for the women to not even look up. Then said she may not accept his money because there was £30 in £1 £0.50 from his piggy bank. What should have been a great day for my son, left him in tears. It was 9am with no other shoppers so it isn't like they didn't have the time.@Smyths hire better people!!! Maybe ones that actually like children!!!
July 2023 by john sparten
I've been using Smyth's for a few years now since my daughter was born. The store in Mansfield has a vast array of toys for children of all ages. Decent parking facilities at the retail park where the store is located. Most of the staff are friendly and helpful, some can appear to be inconvenienced when approached. The store manager Wayne whilst an unorthodox character is a very professional and knowledgeable person who will assist if needed.
July 2023 by Josh dovey
Went in to purchase a car seat for our first child. We were not sure about what to purchase or what specifications to look for, we were assisted by the nicest manager we could ask for (Mark the duty manager), we were given tonnes of advice, guidance including inspecting our car personally to find which car seat would fit, answered all our questions and even saved us money by the end. Could not ask for a betterexperience, definitely deserves a promotion.
June 2023 by Katie M
What a vile duty manager. Will not be visiting again, processed a click and collect with just grunts. Rude. Go to another toy store.
June 2023 by Kayleigh Haywood
My 4 year old and myself, loved the Pokémon days and bus.
May 2023 by SAM KITCHING
Only taking cash they tell me, after spending 2 hours with my little girl choosing out her birthday presents. Everything she had her heart set on left behind. Absolutely disgusting
