October 2023 by Barry Blowout
Communication non existent. Completely ignore our solicitor asking for updates. Extremely unprofessional and just rude. Finish early for world metal health day but clearly don?t understand what they put people through. Disgusting
April 2023 by stelios christodoulou
When buying my house with shacklocks it was a very easy experience I had no hassle at all the conveyancing team where so helpful and made the experience effortless. Thank you for the high quality service. Highly recommended!
November 2022 by Martin Bancroft
A pleasure to deal with Ben Edwards. Very knowledgeable and always made time for me.
November 2021 by Teresa Stephenson
Thank you for being professional and sensitive in the service provided.
September 2021 by Tim Durand
If I could give them less than 1 star I would. Unprofessional, terrible customer service and terribly inefficient.
April 2021 by Amy Archibald
Thankyou so much to the team at Shacklocks. The service they provided to me has been so professional and high quality. Nothing was ever to much for them. I was reassured every step of the way and I could not have asked for a better outcome. They communicated with me on a regular basis and supported me in every aspect. I would highly recommend Ben and the team for all they have done for me.
April 2021 by Martin Taylor
Had the misfortune of dealing with shacklocks for a recent house move. They were working for the end of our chain and they constantly held up proceedings. They still rely on post rather than email for simple documentation and seem to be very much stuck in the past. Simple issues raised with them took weeks to sort and their communication with the other solicitors and estate agents in the chain left a lot to be desired. I think some of their conveyancing team have lost the joy for the job and seem to be intent on being awkward. The best one was when we were told they needed permission from a partner of the firm for same day exchange and complete. Why would a qualified lawyer of 15 years need permission to do something that is very common place? If you want a smooth house move then look elsewhere as I doubt you'll get that from shacklocks.
March 2021 by Sally Clayton
Absolute disgrace of a law firm. The worst service I have ever received from any company. Using them for conveyancing service. Was given an eight week timescale in August last year. Eight MONTHS later, I still do not have a completion date. It is not a complicated sale. Passed from pillar to post and never get a straight answer. Have lost count of the amount of times that I have rang but cannot get through to the conveyancing department. DO NOT USE THIS FIRM UNDER ANY CIRCUMSTANCES UNLESS YOU WANT TO BE LEFT FEELING ANGRY AND HELPLESS FOR MONTHS ON END
January 2020 by paul herbert
Very helpful,and informative
September 2019 by Tony Rusinowski
very friendly legal office. appointments needed really but seen on time. All legal explanations are simplified so you are aware of whatever you need. Recommended
May 2019 by Matthew Baldwin
On behalf of Mr and Mrs Pascoe
March 2019 by Julia Keeton
Rebecca May Fido from Shacklocks dealt with the sale of my parents house efficiently and professionally. She gave a great service, was very approachable, friendly and understanding given the circumstances involved and I had no issues.
January 2019 by DJ SB Super Bap
Shacklocks are a tremendous set of Solicitors. My experience was nothing less than exceptional. My case was dealt with by Ben in the utmost of professionalism and diligence and I couldn't of asked for a better outcome. I will be recommending Shacklocks wherever I can.
January 2019 by Deborah Gray
Great service from Amy and Linzi. They both dealt with my claim and were very friendly and welcoming whilst remaining professional throughout. I relied on them for lots of support which they gave within hesitation. Would use and recommend their services in a heartbeat.
January 2019 by Sarah Newey
My solicitor was Victoria Astle in a dispute of probate case - she was just absolutely brilliant - would definitely recommend her, couldn't fault her on anything. So very glad I found her!
