September 2023 by Jasmine Stone
0 customer service, in a well known high street store. Going to collect a parcel at 5:15pm after finishing work, 15 minutes before store closing, to not even have a hello back, grab the scanner, the only words ?what?s your name?, to walking straight off to the back to grab the parcel. Working in customer service myself, I understand we are all ready for finishing work, but baffling that you can be so rude when working face to face with customers!
June 2023 by Andrea Godbold
Only 2 tills working massive que
June 2022 by Kerrie Louise
Would normally recommend this shop to anyone but yesterday I felt I had a really bad experience at the Mansfield, Nottinghamshire store yesterday. I found a lovely jumpsuit/dungarees for my holiday. It was black with sunflowers on. The size 18 was far too big and the rest were 8-12. I was going to order online but then noticed there was one in the window. I went back in the store to ask if someone would look at the size for me. The manager came (a lady with shoulder length dark hair and glasses - didn?t get her name) but just said ?oh it will be a small size as that?s all we put in the displays? and walked off. So I went in the window and it was a 16. So I went to find her and asked her to look at again and she said ?who went in to look? I told her me! Reluctantly she went to the window. Took it off the display and literally threw it at me. Terrible customer service. The item wasn?t cheap either and we had already spent a considerable amount of money on my daughters earlier. Won?t be purchasing anything from here again.
May 2022 by Samantha Hartin
Didn't buy on this occasion but staff in store were really helpful. The changing rooms are spacious and clean like the rest of the store.
August 2021 by Helen Beardah
Very pleasant visit the assistant was very friendly and helpful . The shop was well organised and cool .
July 2020 by Jenny
Shop very inviting. Had lots to look at. Found walking round the shop easy. Changing rooms clean. Staff very helpful and friendly. Nice shopping experience.
August 2019 by Karen Thistlethwaite
Have a great selection of clothes , love the teen section. Got some really good bargains in the sale
August 2019 by Linda Renshaw
Brilliant bargains nice friendly staff
July 2019 by Julie ?Red? Rouse
Bright clean shop helpful assistants wide range of clothes and accessories
July 2019 by Sue Birks
Lovely clothes footwear and accessories great prices
July 2019 by Paula Young
Couldnt find a staff member to ask a question,but when i did member of staff was very helpful and friendly
July 2019 by Hayley Kerswill
Sizes are way off in the "curves" section bought a size up (20) and still. To small , my friend who's a 14_16 tried on the 20 jeans and they fitted perfectly
July 2019 by Olivia Lowe
New Look is a great place to go I got a £25 voucher for Christmas and I spend half of it they sell perfume clothes and other stuff as well like headbands like boots and all things that teenagers would like or even adults and children
July 2019 by Emma Hayes
O e Tori ed clothes covered in orange makeup. Doesn't cater for anyone over size 16 unless u got to Mansfield or shop online. Sutton store is dissapointing.
July 2019 by Mark Harrison
Friendly and helpful staff and services, our lass likes to shop here now and again.
