February 2024 by Ng Apple
I regret to say that my experience with Laminate Master has been nothing short of disappointing. Despite initially assuring me of a professional service, the reality fell far short of expectations.After completing the flooring installation at my property, Laminate Master left two outstanding issues unresolved. Despite promises to rectify these issues, they have failed to do so. What's more concerning is their complete refusal to engage in any form of communication. They have blocked both my phone number and my sister's, effectively shutting down any avenue for resolving the situation.As a paying customer who fulfilled my end of the agreement by making full payment, I expected better. It's disheartening to see a company prioritize avoidance over accountability.I urge anyone considering Laminate Master for their flooring needs to proceed with caution. The lack of accountability and communication is concerning, and I cannot recommend their services based on my experience.
December 2023 by Mike Reckless
Avoid this company! Our new floor started lifting only after a few weeks. Steve the owner/fitter failed to turn up several times, then without seeing it told us it was due to damp and we would need to pay to sort it. Turned out he had glued the floor down in places causing it to lift. We were then told Steve was in prison, leaving his wife Laura to run the business, who again said we needed to pay to sort the floor as she couldn?t afford to. She eventually sent another fitter to relay part of the floor. We now have a floor where the pattern is 10mm out in places, several gaps between boards which he tried to hide with filler, 2 damaged boards were laid and again filler used to try hide damage. There are burn marks where he has trimmed boards, has not fitted skirtings or new door architraves which the previous fitter had cut off. The fitter admitted ours was one of several jobs he was being sent to try and rectify which Steve had made a mess of.After 5 months of trying to get Laminate master to sort the floor which we paid several thousand pounds for, it looks like we will have to pursue legal action to get our money back.
September 2023 by Mags Vincent
Had our Laminate flooring and skirting fitted today in our Lounge. From start to finish a very professional , excellent job. Very happy ?
September 2023 by stacey ss
From visiting several flooring places and gaining quotes, we visited the Laminate Master shop and found what we was looking for and to top it off, Ste showed his passion for his work. We initially was going for LVT for our stairs and upstairs for our new build house, however seeing some of Ste's videos, we changed our minds to laminate flooring. Visiting the shop again and speaking with Ste and seeing some pictures and videos of Ste's previous work, we picked our flooring and started the process. Laura and Ste was great in organising when they could visit to measure up. Once we had our moving date, we communicated with Laura to arrange when fitting could commence. It was fairly short notice due to our completion and Laura and Ste was really accommodating in fitting us in. Ste and Ash were great with the fitting, even though it turned out to be a harder than expected job (especially the stairs), which made it a slightly longer than expected job, however once complete.... amazing! We are incredibly happy with the flooring - Thank you to all over at Laminate Master!We highly recommend.Stacey & Rob.
August 2023 by Trevor Cook
I was desperate for some flooring time was against us called into this place and wow how helpful patient and guiding into making my decision I walked out with all I neededThe floor is amazingIf you are looking for flooring doors skirting board a very friendly helpful service then go no where else but these guys
August 2023 by Abbie Pickering
We recently had our entire downstairs flooring fitted.Great service from the whole team. Easy to communicate with and always accommodating.Really happy with the finish and the price. Definitely recommend.
July 2023 by Stacey Machin
We had the whole ground floor fitted with engineered oak in May and shower wall panels fitted in the bathroom, doors supplied and fitted by their sister partner joiner. The whole process was amazing from start to finish. The fitters were clean, polite and worked their buts off for two days. My house looks incredible and every aspect of the project ran smoothly. Thank you so much we will contact you when we want the stairs.
June 2023 by malcolm poste
Can recommend this company,service was excellent,as was the fitting and installation. The fitters were very careful and did a brilliant job.Tha k you Laminate. Master.
June 2023 by Michael Woods
Brilliant service from start to finish - Laura in the shop really knows the products and what looks good. Steve does the quotes and has fitted floors for us before and is an expert and the fitters do a fantastic job.We?ve just had our bedrooms done with quick-step flooring and the best review I can give is the original quick-step floor in our living room looks like the day Steve laid it? 15 years ago!!!
May 2023 by Chris Leech
Thank you for all your help we are delighted with our new Hall floor. Would you pass on our thanks to Ashley who made a First Class job of the installation.
May 2023 by Martin Widdowson
We are returning customers, after moving house & we are so pleased with our new flooring again.We visited the shop when Laura & Steve were on holiday, so Ryan dealt with us. He was polite, so helpful & found our details from our previous address. Laura had been texting the wife, even though she was on holiday, so we had a rough idea of what we wanted & Ryan sorted it for us. Steve came out to see when he returned from his holiday & took measurements etc. & agreed a fitting date.The fitters arrived in the morning & got straight to work. They were lovely lads & made fitting a floor & skirting boards look so easy.We are over the moon with our new floor & cannot recommend Steve, Laura & the Laminate Master team enough. They are professional, polite & a no-nonsense company.Thanks again & if we move house again, you're the first people we'll call.
March 2023 by Angela
I?ve always been very happy with this company and did not hesitate to call Steve when changing our kitchen. Will always recommend them highly. They even came sooner than originally planned so we got the whole project completed quicker than we?d thought. Great company.
March 2023 by Leigh Law
Not the first time we have had Laminate Master but this was the biggest job to date, involving almost the entire house. We are absolutely thrilled with our new flooring and lighting along a natural stone wall, all advised and fitted by Laminate Master. Friendly, attention to detail and beautiful workmanship, all with the personal touch
February 2023 by Lynn Price
From walking in the shop, being welcomed by Laura and her lovely little dog! The experience has been amazing.From choosing the floor, the communication after and before the fitting have been amazing.The 2 fitters were lovely and very polite and went above and beyond what we expected.Ste was also brilliant! He came out on time to.give the quote and kept coming and checking everything was okay with me while lads were fitting. He was brilliant.The quality of the floor is above what we expected and the price was very competitive.Thank you!Highly recommended ? ?
January 2023 by kay morris
Had great experience from start to finish. Wanted new flooring for the whole of downstairs. Went to the show room , no sales pressure and talked through the options no up selling just trying to get the floor right for our needs. Quick measure up at home. The quote matched end price . Turned up on the arranged date . The installation was fuss free and the nice guys cleaned up after. They changed the skirting which gives a great finish could not be happier with the quality. Great stress free experience would recommend !
