September 2024 by Mo Muffin
Been fairly regular for the past 7 months, and never had an experience like today. My friend and I went in today around 4 o?clock, she ordered a salted caramel frappe no cream with coffee, the staff member « Amy » promptly forgot these requests, and had to be reminded as she was putting cream on (not sure if she did actually put coffee in), we both wrote it off until I was served, I am lactose intolerant, and asked for an oat latte with vanilla, at first she had the regular milk jug for steaming and I had to interject and then when pouring my coffee shot, she attempted to use a takeaway cup that had been face down in the water/coffee/milk mixture in the tray of the machine (as it had been taken apart for I assume cleaning 3 hours before closing), I then asked her not to use that cup as not only do I have allergy to milk it?s also really gross, the whole time they were being standoffish, and then when I got my drink there was no vanilla as she had forgot that too, although she apologized and corrected the error, it just felt really uncomfortable to ask for what I paid for to be made safely and properly, the rude demeanor took us both off guard, I have never had anything happen like this before but it?s just disappointing and below standards.
September 2024 by Coffee Is Strong
Went there to collect TooGoodToGo order and came across very impolite blonde girl with bun and glasses at the till, she ignored me till the end while calmly making the coffee and wiping surfaces, although she saw me standing next in the queue.
So cutting stars for the service and atmosphere.
On a daily basis like that place for a visit, but this left me speechless? bad customer service?
June 2024 by nico duka
They don't even know how to make espresso imagine the rest !!!
June 2024 by B. Dukaj
They don't even know how to make espresso imagine the rest !!!
May 2024 by ??????? ??????
To be honest, the seats are actually very dirty, the seats are dirty, the pickles are dirty, the place inside is very dirty and the person is squeamish like me. It's just natural that such an establishment bypasses 10 expensive ones.
April 2024 by Joanne Larby
I am a coffee snob and no one makes a flat white like this branch
Dietary restrictions: Speak to the team for dietary help
Kid-friendliness: Plenty of high chairs
Wheelchair accessibility: Easily accessed for wheelchair users
April 2024 by Amy Torr
I visited west gate costa on 22nd march 2024 , Im an regular customer and Ive never had any issues using the store before. I brought an drink before using the bathroom.I have an hidden disability and went to the bathroom because It were urgent , I got into an problem and I had to sort it out. I didnt want anyone to have to clean up my mess. I were 5 minuets then I started getting harrassed then that made me more stressed which resulted in more medical issues. I got were threatend by around 5 men , threatening to kick the door in and shouting stuff like I bet shes on her phone and I bet shes dead in there from being on her phone too long despite me keep shouting I have an medical issue , it takes me longer than most. And they also kept shouting that I were beyond the joke , that I have no respect and that I act like I own the bathroom. And started swearing at me through the door. Then they complained that much to the staff , the staff came and I had to open the door whilst the bathroom were in an state and I were in an state. They kept threatening to open the door whilst I had my underwear down. I told them my underwear were down and I told them I were trying to clean up. And threatened to call the police. The staff were an young man who appared to be in hus 20s , he were an new member of staff and the other were an woman who were an lot older , light coloured hair and plus sized. , I just need more time because of my disability. I kept constantly trying to explain this but nobody listened When I had came out crying everyone stared at me and wouldnt stop and nobody appolgised for how They treated me.
April 2024 by Lisa Smith
I am a coffee snob and no one makes a flat white like this branch
Dietary restrictions: Speak to the team for dietary help
Kid-friendliness: Plenty of high chairs
Wheelchair accessibility: Easily accessed for wheelchair users
March 2024 by Steffan Longmate
Not bad, but prices are not the best anymore as from £2.50 to £6.29 on breakfast. Deals is out ragesDietary restrictions: Nothing for diabetes as in high blood sugar also not a lot for gluten intolerant
February 2024 by Christine F
Where do I begin. The girl on the counter was very surley and looked at me as though I was an alien, looked even more puzzled when I ordered two hot salted caramel milkshakes she took my money and walked away leaving a young man in her place. He was very polite, made and served said drink and off I went to sit with my partner to enjoy!!....NOT. It was awful just warm liquid with not a trace of what it was supposed to be. I left mine but out of curtesy, my partner drank his with an unpleasant grimace on his face. He then proceeded to use the facilities and came back post haste looking sick indeed. The toilets were filthy there was toilet paper all over the floor most of the floor was covered with suspicious looking fluid and the smell was horrendous. Had he been a factory inspector he would have closed the place down imediately. Not good enough Costa I wish we had gone to Starbucks across the road. I paid almost £9.00 for nothing better than that which is discarded as slops. Shame on you !!!!!
February 2024 by Patrick Markham
Very good
February 2024 by Richard
Stop off here for a latte on the way to work. Friendly staff and a nice in store seating area.Parking: It's in town so would need to park in the multi storey
November 2023 by Caroline Cutts
Lovely food and drink. Also friendly helpful staff.
October 2023 by CeeJay K
Terribly smelly on entry but passed it off as being and outdoor environmental issue. The toilets are disgusting and that is where the smell was coming from. The toilets were dirty and smelly. The floor was soaked with urine.... Sorry Costa, this is THE single worst Costa Coffee shop I have ever been into.
September 2023 by Lucas Blackburn
Coffee was very nice...
