March 2024 by Deborah Brittain
We ordered new flooring for hallway & Kitchen which was supposed to take 3 days to fit.I totally understand sickness but the lack of communication from the store was shocking.We were up at 7.30 as the fitter was coming between 8 & 8.30but hadn?t arrived at 10.30 so I phoned the shop to see what was happening. The man on the phone stated that he was trying to sort someone out to come??. So the shop was aware the fitter wasn?t coming but failed to inform us!I requested the floor in the kitchen to be central to the door going into the kitchen so it flowed well. It?s central to the door but flowing out of the door. I requested a chrome trim on the step & it?s a dull silver.This is the first time I?ve used Cascade Carpets & I won?t be using them again or recommend them.The fitter certainly didn?t work over the weekend while at still feeling unwell so unsure where you got that information from ???? The quote paperwork stated Chrome trim to step, the only thing you mentioned about the chrome was it?s more expensive?. Which I was prepared to pay!So once again wrong information.
March 2024 by Jim Egan
Excellent service from looking in the shop, through to measuring, proving a quote and fittingWould recommend and will use again
December 2023 by Charlotte Maxted
Absolute pleasure to deal with from start to finish. James and his team were really knowledgeable about their products and listened to what we wanted. Lee the fitter took a pride in his work and we couldn?t be more thrilled with our new LVT flooring. Can?t wait to get the rest of our new home renovated so we can get the rest of the flooring done! Highly recommended :-)
July 2023 by Richard Reynolds
After being let down by three other outlets, Cascade really came to my rescue in a cruch, making sure my shop, Ground Zero Comics, was fitted before a moving-in date with not much in the way of notice on my part. They really knew their stuff, gave me sound advice that other outlets hadn't bothered with, supplied a great looking product at a reasonable rate and installed it impeccably. Couldn't ask for better service.
December 2022 by John Savage
Brilliant service and the fitters know what they are doing great job .
November 2022 by Caroline Ellis
We have recently purchased and had fitted two roll end carpets. One for the bedroom and one for a large conservatory. We could not have wished for any better service from Andy and the team. Communication was excellent and customer service went above and beyond. Would highly recommend Cascade carpets.
October 2022 by Mark Yates
Great place for carpets and flooring.. excellent service and fitting
October 2022 by Antony Jones
Very informative great service
October 2022 by Laura Sanders
Always a fantastic service from Cascade
October 2022 by Gary Rooksby
Ian has just finished installing laminate tiles in our lounge and he's done a fantastic job! We even have an access hatch in the corner to access equipment below the floor and he's cut/fixed the tiles so that the hatch blends perfectly. Brilliant job. Clean and professional and a great price. We'll be back!
October 2022 by Syl Blount
Customer service lacking.Had problem with a faulty stair carpet. When I chased up the complaint after not hearing anything for two days I was told the complaint was "logged", ie it had been emailed to the manufacturer. As the job included two bedroom carpets all in the same I did mention that perhaps if they spoke to someone at the manufactures it would be speedier, as obviously I wanted the replacement carpet from the same batch. I was tetchily informed that emailing was the procedure and they had to follow it. Surprise, surprise when it was replaced three weeks later it was a different batch.Neither did Cascade bother to follow up with a courtesy call to check that we were happy with everything which I would consider good customer service.If they had I would have informed them that the fitter left a small chip in our new laminate flooring but by this time I had had enough.
October 2022 by Belinda Lumb
Called in today and found a delightfully helpful gentleman. Very knowledgeable and friendly. Highly recommend.
October 2022 by John Gilbert
Communication regarding order not the best, I felt carpet and underlay not value for money, ridiculous quote to takeaway old carpet, no problems with fitter who did a great job.
October 2022 by Lorraine Oliver
Brilliant fitting. Had most of my carpets and floor coverings from these guys.
October 2021 by Stuart Gullen
Very helpful good service and instalation
