June 2025 by Jason Gadsby
Always really friendly
January 2025 by Suli
Experienced excellent customer service from Amanda who persevered in locating a deposit box from many years ago. Amanda went above and beyond when other colleagues had given up and said they were unable to trace it. Amanda has made my parents very happy, customer service like this is almost non existent these days. Thank you!!
October 2024 by waqas ahmed
Bulshit staff not helpful at all.
September 2024 by cathy rees
Each time I need to pay with my phone, I have to verify myself, yes, each time. Oh dear, I'll have to change to Nat West Bank. No help given by Lloyds at Arnold.
August 2024 by Lee Stevens
Bad customer service, unwilling to help. We don't all want to use online banking. They would rather us leave, than help.
July 2024 by Errin Charlton
Very friendly and helpful
March 2024 by alec cookson
Awful ustomer service and poor opening days Thursdays orsaturdays plus shocking levels
January 2024 by Ian
Staff not friendly at all or helpful
November 2023 by Bhavika Kane
Poor customer service
August 2023 by B Fos
Went today to deposit some money. The lady who served me was really polite and so was the manager who served me also. It was nice to experience that when usually my experience in banks isn?t great.
July 2023 by Ed Pilartys
Great experience and lots of options regarding finance opportunities and savings.
March 2023 by Margaret Fletcher
The lady I spoke to was very informative and very friendly and kind.
February 2023 by Irene Blake
The ladies at this branch are always pleasant and helpful. I went in with a problem with my card, they were so good. It wasn?t simple but between them they solved my problem. Many thanks to you all.
May 2022 by Rebecca Wilson (Becky)
I personally bank with Lloyds, so yesterday we visited to open a bank account for a Ukrainian family who have just arrived in the country under the Homes for Ukraine scheme. We were initially told it would be really straight forward, we just had to fill in the online application and then come back with the applicants passport and visa, and the account would be open within 7 days. When we did this just a few hours later, we were told the ID documents were not what they required, plus they wouldn't accept digital copies, and that we'd either have to wait for further ID from somewhere else (doctors) or submit what we had, which would be rejected, and then we'd have to explain why this is all we have, and the whole process would be about 14 days before the account would be open. Had we been told this at the start, we wouldn't have bothered, instead we went to HSBC today and opened an account within an hour.
December 2021 by Ryan Kerry
How is anybody who works 8am-5pm Monday to Friday supposed to find time to go to the bank if it opens and closes late and is closed on the weekends!? When you go to call the bank your told that the wait time is long and to only call if it's a emergency or if your in a vulnerable situation.This is very disappointing and quite obviously shows Lloyds is another company using covid as an excuse to save money.
