March 2024 by christopher oconnor
I have been with Boots Arnold Pharmacy for six years. I am a very kind caring gentleman who has a lot of respect for people. I suffer from a lot Physical and Mental Health conditions which limits my capacity to do things. I was very upset and distressed with the abrupt, rude behaviour I received from the staff who work in the DDS Room, over the telephone. I kindly and politely asked when my medications would be due. I asked if I could have my medication delivered to my house as I was feeling poorly on the day I was due to collect my medications from the Pharmacy. She explained to me in a rude way, I would need to pay for delivery, which I was very happy to do, but she slammed the phone down on me. I thought about this incident and it moved me to tears, as I am not used to people speaking to me in that kind of unprofessional manner.Therefore I decided to phone back and explained I have nominated a new pharmacist. The lady said abruptly would you like your Blister Packs. I said no thank you and she rudely said we will have to unpack them all. As an NHS Patient I couldn't believe how I was treated. I was so upset that I had to visit my Doctor's Surgery to explain what had happened. I just broke down in tears in front of the receptionist.I would like to say thank you to all the staff at Boots for their support to me, but I have decided to change pharmacist.
March 2024 by Errin Charlton
Easy to get round with helpful and courteous staff.
February 2024 by Josiah Chakwesha
Well stocked
January 2024 by John Smith
What a dire experience. Having to queue for ages to collect medication & then they have'nt got around to sorting it out.It's not the customers fault Boots don't employ enough staff.Just moved there because Boots in Sherwood is closing so I can only imagine service will get much worse.I will be moving to another pharmacy after experiencing such a dreadful service.
January 2024 by Balvinder Dosanjh
Waste off time place very rude staff
December 2023 by Sonya Moss
Every time I come to pick up my medication I'm waiting up to 20 minutes. The ques are always long
December 2023 by Suzanna Farley
Love this boots shop the staff are amazing there is one lady in particular Camilla who is normally on the counter near perfume she goes above and beyond and is so helpful and always has a smile on her face - Thank you always brighten my day
October 2023 by Brogan McDonnell
It saddens me to write this about Boots in Arnold, I?ve been a customer there for more years than I care to remember. Up until approximately a year ago the pharmacy ran like clockwork, with plenty of assistants to help, if, on the odd occasion a queue formed, more assistants would come to the counter to help out. I have regular prescriptions and in the last 12 months I?ve had to queue for such a long time with just one sometimes two assistants working. One day the queue was to the front door, I waited for 45 minutes to be served. Last week only one of my items had been reordered so the assistant put in another request to my surgery. I had a text message (sometimes I don?t even get these) last Friday to say they were ready. This morning I joined the very long queue, after 20 minutes we were all informed there was a computer problem and unless we?d had a text message prescriptions were not available. 15 minutes later I got to the counter to collect my prescription, the lady couldn?t find out exactly where my meds were and asked if I could show her the message I?d received, which I did. She still was unable to locate them so said she?d call when she?d found them. I received a phone call this evening so went back to a 20 minute wait before I got them. I just can?t physically or mentally put myself through this again so asked them not to reorder. I won?t be going back to Boots in Arnold.
October 2023 by Jay Regan
The Boots in Arnold phone has not been working for three days. Why hasn't it been sorted? Is head office aware of the numerous problems at this store? Maybe they are aware and it's going to go the same way as the Bulwell store. Repeat prescriptions not being ordered and elderly customers being left without medication. A lack of medication in store leading to having to make two trios, after waiting two days for the remaining medication.The store is dirty and unkempt and the staff lack motivation. The queues are ridiculous. And they seem to close the store when they feel like it. Come on Boots pull your socks up or lose more customers.
October 2023 by Stumpy Nick
Worst chemist in the whole of the u.k.It's about time someone of authority within the boots group visited this store and re assessed it. Its dirty and the queues to collect a prescription can be up to 40 minutes. Please send a boots director to view this shop in action.You would close this place down.ON TOP OF THIS NOBODY EVER EVER EVER ANSWERS THE PHONE
September 2023 by Aaron
Quite a special experience for people watching whilst waiting in line for at least 30 minutes you can watch some of the rudest people (the staff) abuse vulnerable patients with their bad attitudes and degrading comments if a customer dares to complain.After you wait for 30 minutes you learn this is just to give your name and be told to wait another 30 minutes because they messed up your prescription.As this seems to only be locum staff they couldn't care less and will tell you to come back the next day for another 30 minute queue and have another 30 minute wait whilst yet another locum pharmacist gets your prescription wrong telling you to come back "another day".By the way don't try to complain otherwise they'll just refuse to serve you and tell you to go elsewhere.If that's the standard you expect from NHS funded professionally registered staff involved your health care then this is the store for you.
September 2023 by Heather B
Terrible, huge queues, even after a week my prescription is never dispensed and always have to wait for it to be dispensed after spending 20 minutes queuing. Not enough staff
August 2023 by gary stevens
If you don't mind waiting 2-3 weeks for you're prescription then stand it a queue for 30 mins then fire away, surely there must be better service elsewhere
August 2023 by Lisa Ellington
My experience at this branch in Arnold was truly shocking. I picked up, from the shelf, a feminine care product and went to the counter to pay for it. The female member of staff proceeded to ask several questions in an unprofessional and loud manner. As a regular customer, I was shocked by this and felt very uncomfortable with her indiscretion, as neighbouring customers were within ear shot. As it was an off the shelf product, I felt her conduct was completely unnecessary. The item is readily available in local supermarkets, therefore no assessment of my understanding was required. I kindly stated I did not want to answer her questions, which resulted in her refusing the sale. I am very disappointed with the service I received and hope other customers do not have to endure a similar experience.
August 2023 by k J
Rubbish, not able to purchase products from the pharmacy on a sunday? I find this strange considering the store was open etc. No explanation given as to why the pharmacy section was closed.