January 2024 by Rachael Topham
Disgusting attitude of staff, if I could score less than 1 star believe me I would. When visiting before Christmas with my daughter and parents, I went in to purchase a Mini ?Chuck It? for my Yorkshire Terrier and to look at XS coats and harness sets. To my amazement I found the last Mini ?Chuck It? ball and thrower and asked my daughter to hold it while I looked at the coats/harnesses.The lady who I assumed was the manager/owner came up to my daughter all agitated and asked her ?Are you buying that?? in a rude and patronising way?. My daughter being just 2 years old at the time obviously didn?t respond as she?s not used to people talking to her in such a manor. I saw this and replied with ?Yes we?re buying it, I?ve asked her to hold it as I want to look for coasts/harnesses? The arrogant lady then looked me up and down, gave my daughter a disapproving look and walked away.After reading so many comments on here about families with children it disgusts me that she can have such an attitude. There?s so many independent business like yours struggling after Covid etc, I?m just really glad you?re in a position to constantly turn down money from hardworking people??your business must be booming??Missed out on our sale as well as many others (it seems from reviews) If you don?t like families with children coming into your ?Pet shop? then don?t work/own a shop at a beachside town and for everyone else?s sake don?t work in customer service.Visit Seahouses often, but WILL NOT return here.
October 2023 by Cathy Place
Very friendly lady, large selection of treats. Went in for a tug toy, left with many toys and treats for my (spoilt) pup
August 2023 by Aimee Whiteley
Literally the rudest woman I have ever met in my life! Went for a harness and lead for my little dog my husband was stood outside with our big dog I went to the door to ask him which size he thought and she slammed the door in his face! My little girl was picking a tennis ball up on display in the doorway! The woman nearly had a panic attack over her touching the tennis ball which I told her to put down! I have genuinely never met anyone so rude with customers her attitude stinks she really didn?t want us there? she really shouldn?t be in business!
November 2022 by Shirley Smethurst
Very friendly and knowledgeable owner
November 2022 by Muriel Johnstone
I went along today at 11.52, as shown on my mobile phone, governed by the technology and accurate, to purchase some goods for my dogs. I'll never know whether it's a decent shop or not as lady was locking up the shop. I saw her go behind the desk, so I thought I would try the door. She hesitated then came back to the door to say they were shut for lunch. I pointed to the sign on door and said it's not 12 o'clock. She pointed to wall inside and said it was on her clock and walked away. Extremely poor customer service and you missed out on approximately £40 sale.I understand you close for lunch and you have things to do, but the times on your door, as you say, clearly document 12.00. On checking my mobile phone for the time it was 11.53, this is governed by modern technology, not me setting it and accurate.I called later in the day to ask about opening times where you advised you can close anytime from quarter to onwards if quiet. So thereby you don't go by the times on the door.It's disappointing that even though you came forward to tell me you were closed for lunch and when I mentioned the time you still turned away. But your shop, your rules but a pity I couldn't get access during stated opening hours.
November 2022 by Lorraine guyan
Went to buy a doggy boot to cover dogs leg bandage . Lady behind counter helpful enough but very anxious . Said to put dog in corner whilst we tried on the boot . Rather rude to incoming customer about letting me out with my 2 dogs.. only 2 allowed at a time .The stinger was the boot cost 13 pounds and managing to get to Pets at Home in Alnwick the following day I paid 6 for the exact same boot!I understand shops need to make a profit but wow ! ( bow wow!!)Not a pleasant shop to visit sadly
November 2022 by jason armstrong
Drove to get pet medicine. Did not open. Should have read the reviews before driving there. Sooo professional!
November 2022 by Gill Merrin
Very pleasant ladies and well stocked pet shop .
November 2021 by Emily Fishwick
Beautiful shop and Absolutely lovely staff both ladies were very welcoming and full of knowledge! thank you so much for all the help highly recommend they were so so helpful they fitted a coat for my new rescue and helped him feel comfortable by the end of it my boy didn't want to leave ? they have a brilliant range of natural treats which both my dogs love! we can't wait to see you again on our next holiday ?
November 2021 by Gemma Poole
Shop assistant was extremely rude! I went to purchase some treats and toys for my dog, the shop assistant wanted my young children to stand outside alone in the busy street so she could let others in, when I refused she harshly told me ?to hurry up then?. Lost my sale with her disgusting attitude.Clearly has enough customers to turn down sales!
November 2021 by Katrina Heseltine (Kitten)
Very rude lady. 1st time we went in she snapped at my 6 year old as she showed our dog a toy, Came and took it off her even though our dog wasn't interested. Went in 3 days later to look at buying a collar, whistle and snack pouch, as I was looking at the whistle she snapped again saying you can't take them out and look at them. Fine I won't buy from you. She didn't deserve a penny from me and I'll take my service else where.
November 2021 by alec voy
Rude lady, empty shop and not allowed to go in with a dog each(2 of us). Dont know what was going on, obviously doesn't want customers. Dog bowl outside was empty of water as well. Empty on the morning and empty when we tried to gain access on the afternoon.
November 2021 by Paul Kennedy
Horrible woman!!!!! Just because i have a big dog who is a friendly gentle giant. Dog hater who has a pet shop??? Ridiculous
November 2021 by Gavin C
Short tempered and rude lady serving. Also overpriced. We always shop local but not here.
November 2020 by Kerrey
We visited this shop whilst on holiday, we visited to purchase items for our new puppy. The children were very excited. We entered the shop and our 9 year old picked up a puppy dog bowl, the female owner came over very promptly and snatched the bowl from his hands. Our 9 year old was very shocked, he thought he had done something wrong. The female then looked at us and said 'can I help you' which wasn't in a manner that said she wanted to help. I simply said 'no I would say not' and we simply walked out. I can only assume that they do not like children in the shop.