March 2024 by Judy Appleby
Mostly there is a queue which covers everything so no specific area for prescriptions. One member of staff was quite unpleasant to me today as I was just going to leave a prescription on the counter as there was a long queue and was informed in no uncertain terms that I couldn't do that as other people who were waiting in front of me might be wantingto hand in their scripts××!! She didn't give me a chance to say I would call back in the next few days to pick it up. Could we not have a box on the counter to just drop our prescriptions in please?. There doesn't seem to be enough staff to cover the shop floor as normally there's only one serving.
March 2024 by keith douglas watson
Long queues often. Staff try hard but due to shortage of them creates problems. Have to return for medication due to it not being ready.Boots now focuses on profit rather than customer service.Since the American takeover years ago there has been a steady deterioration which is due to Company philosophy rather than diligent staff.
February 2024 by Mark Smith
Looking to waste some of your time? Go here.
February 2024 by Chris O'Reilly
This pharmacy is the most badly organised and chaotic business I have ever encountered. Poorly customers regularly queue for thirty minutes or longer, in the hope of receiving their prescription.Prescriptions go missing with monotonous regularity and the staff couldn't care less.It should be closed down so Prudhoe could have an efficient little chemists shop, like Wylam.
January 2024 by Carl Sutherland
Very poor service by a member of staff, told by gp to wait for a perscription for an infant yet closed the store. absolutely outrageous
January 2024 by Bridie
Can only say positive things about the Team here. Really friendly and efficient service the last three visits. Thanks
December 2023 by Alan Smith
If I could give this place a zero star I would, it's dreadful and never thought it was possible, but it's actually getting worse.
December 2023 by Sue Gray
Terrible! The shop is dirty and very messy and often out of stock. Some staff try to be helpful but others don't care. The queuing times are totally unacceptable. This is not a recent problem, it has gone on for a long time. Really needs a good shake up
November 2023 by Merp Merpy-merpmerp
Where to even start with the state of this pharmacy at the moment... They're losing prescriptions, constantly failing deliveries or even preparation of serious urgent prescriptions. You can spend hours trying to collect a prescription you've been told is ready, but they can't find it, then it turns out it wasn't ready. Among many similar problems.I hope nobody dies before they get it together.
October 2023 by Colin Pelos
Boots are closing one of the branches in our town which to some highly paid bod in head office was probably a corporate no brainer. Unfortunately the reality is not enough staff cope and even bigger queues than before, on going prescriptions not in their systems, items having to be ordered. Perhaps senior management can see the chaos for themselves but I doubt they will.
October 2023 by D A
The queues are so long here! Someone's bright idea in corporate to close the one along the street down (which worked perfect) and now they have a lot more people coming here and they literally have 1 person on the tills. Makes zero sense.
October 2023 by David McVay
Despite the best efforts of SOME of the staff the service is appalling. Ridiculous queues, out of stocks, unreliable delivery promises, hopelessly understaffed/resourced.Boots should be ashamed. Pity I can't give negative stars.
October 2023 by Lou r
Waiting over a week for a prescription that they didn?t even make up in branch - it was sent to be made up elsewhere and now sitting in one of a pile of unpacked crates. Queues are worse than ever.
September 2023 by Jane Harrison
Would give zero if I could. Turned up for flu injection appointment today at 12:20pm to find them closed. Person came to door asked what I wanted told them had flu injection appointment at 12.20pm they said are you sure to which i replied yes and showed her the appointment reminders which I have been getting all week. She then went to get another person who said the pharmacist wasn't there and that they couldn't ring anyone to cancel their flu vaccination appointments. Didn't believe a word she said as they weren't expecting anyone at that time as they were surprised to see us Will never use this chemist again. Absolutely a joke that they send you umpteen reminders and they can't even be bothered to be there themselves, let alone let you know.
May 2023 by Scott Rowland
Lovely staff but always understaffed. Prescription received three days ago and still not ready. I?m now stood in line with 20 other people all waiting for prescriptions.
