December 2023 by Pru Runes
I can?t thank the 02 guys in the Morpeth shop enough. Brilliant customer service, understanding and going above and beyond. Nothing phased them and they fixed everything ! Thank you awesome people and happy Christmas!
October 2023 by Linda Brown
Very patient and helpful staff. Got our phone sims changed over
September 2023 by james sawyer
Very helpful staff sorted my problems very quickly
July 2023 by Conor Foggo
I would like to say a massive thank you to Caitlin for helping me out with reducing my monthly bills and for helping me change my phone?s data over to my replacement model.
I would also like to say a big thank you to the other members of this branch who helped me out when I needed my new phone checked when the signal was playing up too.
July 2023 by Wendy Sandiford
All the Staff friendly and helpful. Being an OAP who doesn't understand technology they put you at your ease straightaway
June 2023 by Rory McFarling
Went in to help my girlfriend reduce her bill. Found out the contract she got last year was a 3 year contract even though she doesn't remember any mention of a 3 year contract (which she got from this store a year ago). So even though we paid the remaining contract to be free of it the guy tells us she's never used more than 10 gig of data then instantly offers us the exact same contract again with 150 gig of data for the same price... er no thank you, so he suggests the next one down (100 gig) and I have to repeat a few times that we only want about a 20 gig contract if she's only using 10. Twists his face at that and denies he's trying to upsell when I pull him for it.In the end we get a 30 gig contract as its supposedly the smallest they do. When we get home and my partner checks her email she finds that the new c9ntract has a free perk that she can choose. Nothing was said about that from the member of staff so just as well she read it fully. Left feeling like the member of staff wasn't listening and tried to only sell the highest possible tariff even though he knew it was not what we wanted or needed. Felt like he had zero interest in helping us. Definitely wouldn't go back again.
May 2023 by graeme winlow
Rude to my mum , won't return.
April 2023 by David Bain
Caitlin was a great help getting a time sensitive situation sorted for me. Brilliant customer service
April 2023 by Kit
Stunned to find out this shop has not only been selling multiple devices and contracts to an 83 year old pensioner with significant memory issues , but has also been adding bolt ons for hotspots and god knows what else .. and charging this person to show them how to use their devices ....which the poor soul can't remember from one day to the next.Shameful exploitation
February 2023 by Tracey Dexter
Great customer service. Very friendly
February 2023 by Catherine Travis-Timms
I was so distressed at the problem with my new phone. Caroline was brilliant ?. Her calm, knowledgeable and helpful manner were just what I needed. Thanks to Caroline for resolving the issue within 15 minutes. Delighted and grateful.
January 2023 by Michelle
Popped in here had a lovely young girl explain & answer our questions she was very helpful
December 2022 by Patrick Kearney
Staff ain't bothered about customers.Pretty obvious from my last three visits the staff here just don't care.They assume all queries with I'm not really bothered attitude.Wont be going back !!!
October 2022 by Matthew Pattison
I stood for almost 20 minutes at the counter just to collect a phone , which in the end took less than 60 seconds to hand over after checking my IDGranted they were fairly busy and I did get acknowledgment from one member of staff eventually but maybe get your staffing levels correct or use some initiativeThe manager was clearly not happy about me having to speak up to get sorted after getting frustrated or particularly pleasant either afterwards
July 2022 by Michael Davison
Very easy to talk to girl a 10
