March 2024 by Martin Common
I am typing this from a hotel Rome. Today I wasted half the day trying to sort out a GoCity 5 attraction pass that had not been set up properly by Hays at Morpeth. When booking this, as recommended by Hays, we were told all we needed was to flash the QR code on the print off they provided and we could get into a lot of the big attractions. We didn't entirely trust this and did book several attractions online using this pass. Now, in Rome, we find that Hays needed to send us a second QR code to go with the first..... which they hadn't, so our passes didn't work anywhere and our bookings had been cancelled without notifying us. After wasting the entire morning, several taxi journeys, and missing attractions we believed we had booked, we finally resolved the situation thanks to the help of a lady at the Rome Touriststation (who actually had to telephone Hays and tell them what information they should have sent in the first place). We have managed to salvage something out of this mess, but we have missed the opportunity to see things we will not have the chance to now, our entire plans have been thrown out the window in effort to get some use out of this pass and we are now only going to get half the use out of it we intended. Overall, not a happy customer.
September 2023 by Julie Healy
Booked a cruise for late 2024 through Robyn at Morpeth. Very friendly. Helpful. Looked into the different options available as I had requested. We booked and I wouldn't hesitate to recommend them.
April 2023 by Helen Hindhaugh
Hays morpeth could not do enough for us and this is the reason why we chose them for all our nig holidays ??
March 2023 by Laura Anderson
All the staff are so warm and welcoming. They really try their hardest to find you the best deal.
October 2022 by paul nevin
Good service
June 2022 by Helen Potts
Staff are always friendly and go that extra mile to help you. We wouldn't go anywhere else to book our holiday.
May 2022 by Roy A
Excellent comprehensive friendly service, holiday/s booked with faith, reassurance and confidence.
October 2021 by Penny Gold
Excellent comprehensive friendly service, holiday/s booked with faith, reassurance and confidence.
May 2021 by George Gosling
Very friendly staff who do their best to get the best deal for you.
March 2021 by COLETTE Turner
Very well organised shop to keep everyone safe, sanitizer upon entry and screens between your and the staff, felt safe.
September 2020 by huw davies
Excellent customer service here.I was dealt with in a friendly professional manner by Marie one of the customer advisors.
September 2020 by A.J Sendall
Very helpful when I needed to exchange some Euros. All staff were friendly and helpful.
April 2020 by Bill Thompson
The friendly accommodating way they at Morpeth conduct our holiday needs.
March 2020 by David Wilson
Spot on very friendly always have patience to find and fulfill your requirements
October 2019 by Phyll Thorman
Thanks to Marie who helped make our experience so pleasant when booking our San Diego flights. Excellent service, highly recommended
