March 2024 by P L (PL)
A job well done.... very helpful lady assisted me in sending my package with no issues. Shop was a little busy but I was given the attention I needed.
March 2024 by Linda Rodger
Excellent serviceStaff friendly and helpful
March 2024 by Carla Rowley
The staff work ridiculously hard and smile as best they can through RIDICULOUSLY hard circumstances?..where do we even start???? The layout of the shop is horrendous, too small, no clear queuing system and a load of overpriced tat clogging up the shelves. And don?t even mention ?the pillar?, the smell from the old coffee machine or the freezing cold temperatures the staff have to endure!!! They have been short staffed since the dawn of time yet smile and make you feel welcome as best they can when faced with impatient and often rude customers. I?ve seen staff reduced to tears due to the abuse they have to take on a daily basis yet the owner never shows a face to help, deal with disgruntled customers or try and fix his abysmal business?..and so the rants at the customer facing staff escalate. Staff are frequently left alone for full days meaning they have to close to try and simply use the loo or grab some lunch. The way they are spoken to is often absolutely disgusting and yet they work every day for little thanks and still manage a smile. With more and more banks closing and extra courier services now using the post office they seem to be getting busier every day and still receive no help or thanks. Ideal scanario?..owner admits accountability for the farce the business has become, pops along sometimes to give bedraggled staff a hand (or even a day off!) and pulls their bloomin finger out to make the post office what it needs be for a vital town centre amenity! In the mean time, be nice to the lovely counter staff, count to 100 and don?t shoot the messenger! How these guys get up for work every morning I really really don?t know!!!
March 2024 by A R
Great service, friendly staff, managed to get everything I needed
January 2024 by Corinne Wilson
The Scottish lady who renewed my passport today was so very helpful.The office was busy and a new member of staff on another counter whom needed help on and off with customers, it was all handled very efficiently and time spent dealing with my service was good.
November 2023 by Florin Palamariu
Would be nice if they would not close early and pretend they don't see the clients trying to open the door.
November 2023 by Meekay
Waited in the queue for AGES to be told you dont do contactless via phones. Absolute garbage. Everything in here is a rip off. 4 pound for tape. 5 pounds for a pack of BIC pens. Absolute disgrace
October 2023 by Joyce Bun
Post office was very busy and a man was by himself he was polite and not the least bit flustered
April 2023 by Jill Cowie
Find all the post office requirements all in one place! Bills, passports, lottery, posting service, DVLA, stationary.....
February 2023 by Tom w
Under staffed and short opening hours
January 2023 by miles whitworth
Great staff! Terrible, greedy owners who don't care about staff or customers. Not open when it's supposed to be.
October 2022 by Tanya Lees
Rude, unhelpful, ill informed staff in a dirty, barely stocked shop. Will not visit again.
August 2022 by Robert Wade
Had to wait for several minutes while woman behind counter fiddled around with bags of change and put them all away. Made no effort to apologise for the wait while the second counter lady was serving taking ages for a couple of parcels.Went in to buy a First Class stamp. Cost 85 p. Was with my wife and gave in £1 and left her to collect change while I affixed the stamp to the envelope.As we moved away from the counter she said "Have you got the change?" No! Counter woman made no effort to say we had not got our change despite the fact that we had obviously moved away towards the door.My wife put her hand out but it wasn't until we were outside she looked to find only 5p change given and the woman had with-held the 10p.Place was a shambles too. The people of Hexham should protest to the GPO. We were obviously visitors (from Australia) as our accents were so different!Disgusted!
July 2022 by Sam
The girls that work there are very efficient and serve customers as quickly as possible. The queuing outside is because the shop size is inadequate. I use the Post Office 2-3 times per week and can assure you that there are some very difficult and impatient customers, I dont know how staff keep their calm!
June 2022 by Norman Hodgson
The slowest Post Office in the world coupled with the worst customer awareness. Combined with the natural rudeness of the Hexham every day person and you have a winning combination. I wish there was a zero star option, they'd score it continually.
