January 2024 by Hamish Waugh
Very helpful staff pointed me in the right direction to pick up what I needed.
December 2023 by Ian
Very friendly for me and my dog .Staff were helpful and knowledgeable
November 2023 by Carol Ann Straughan
Really helpful staff. Nothing was too much trouble. Thank you.
August 2023 by Laura Vladyka
Very good shop!)
July 2023 by Maria Pereira
Great pet store had everything we needed. Friendly people. Everything is well displayed.
June 2023 by Margery Burgess
Good helpful and friendly staff
May 2023 by Lija Steel
My poor dog has been ?expelled? from the Groom Room Hexham.
They told me when my daughter collected him that he had been fine, no problems and had lots of treats.
My dog has diagnosed ADHD which he?s on medication for they know about and has been going to the Groom Room since 4 months old, they always acted like they didn?t really like him but I liked the way they stripped him well so kept taking him back.
Anyway, he gets home and I take a look at him, he looked like he hadn?t even been washed as his paws were still mucky and his belly was dirty, also, they had not stripped him, it looks like they had just brushed him. I complained via email, to get a reply that apparently my dog had injured the managers face and neck (my boy is FAR from vicious and would never hurt anyone!) so I asked why this wasn?t mentioned when picking him up!!!!
Also they said he would benefit from going to a different groomers from now on!
Absolutely DISGUSTING behaviour from them and I am furious that they have said all this. I will NEVER take either of my dogs back there.
They have made out like my pointer is a vicious, horrible dog and that is NOT true! Absolutely disgusting customer service!!!!
April 2023 by Becky J Senior
Took Max in today for his puppy groom and he was treated like royalty! He is so soft and extra gorgeous now, glad we brought him here, we'll definitely come again ?
January 2023 by Karen Seeney
Extremely friendly and helpful staff
November 2022 by Kevin White
Great choice of pet supplies. Lovely friendly staff, and able to give lots of advice.
July 2022 by Susan Ridley
Very helpfull .i got myself a pup so got a vip card i got free or half price food for joining .highly recommend
May 2022 by Clive Graham
got my 2 ratties there yesterday to join my other 2, great service, beautiful fluffy ratties now called curly and wurly.
April 2022 by michael carline
Good sized store friendly staff apart from 2 members and one of the managers the way they spoke to me and my partner was abysmal after ordering online to collect in store and it wasn't in on the day all we asked was to resolve the issue .Will not be ordering online or going to this store again ?
April 2022 by J C (JustPassin?Thro)
A big range overall with a huge variety of ,for example, dog food, dog " accessories" , etc . Although I didn't look closely also seemed to be a similar range for other pets.
April 2022 by Kirsteen McFarlane
Great customer service & well stocked shop.
