September 2023 by Catherine Robson
Staff are so helpful
August 2023 by Janet Reay
I was in Millets shopping yesterday in Hexham, there were two assistants serving and the younger of the two took my item off me, while the older assistant was serving someone that was in front of me, so I was looking at the assistant who I thought was serving me, and all of a sudden the older lady shouting at me saying let me see if this works, for the 3rd time, and this is what got my attention, I couldn't believe it, I said sorry but I thought I was being served by the other lady, she totally embarrassed me in front of everyone in the shop, she has a bad attitude, and I will be making a complaint to head office about her.
August 2023 by David Preston
I bought some Hi-Tec boots for 7 months ago, and after walking about 400-500 miles the boots started to split and soles and uppers come apart.I was initially told they were not in warranty, but the asked for photos, which I provided and was given a full refund.Thank you so much
May 2023 by Kevin White
Great range of products, at good prices. Friendly, experienced staff on hand to help and advise. Well worth a visit.
April 2023 by Daniel McArdle
Great staff. Very helpful and loads of good advice. Plenty of bargains to be had.
March 2023 by Ian Dodd
Good selection and really nice staff.Just bought some great shoes under half price.
February 2023 by Donny Grumbler
Outdoors shop with lots of choice of products. Staff knowledgeable and helpful. Competitive pricing and even better if you have a Blue Light Card.If I could review Hexham as a whole, I would say it's one of the friendliest places I've ever been and the staff in here reflect that.
February 2023 by Ahmet Yazanel
I am writing about a bad experience I had at the Hexam branch of Millets.I went there with a guest who was visiting from abroad. The products were really nice and we liked some of them. Then we went to the checkout. My guest gave their card for payment, but there was an error on the card. Then I gave my card and it was approved. This time, the cashier asked for my ID. I told them that I didn't have my ID with me, so they refused to accept the payment and said they would refund me (which they did 10 days later).Then we tried my friend's card again, but the cashier said there was no signature on the back of the card and they couldn't take payment. We were surprised by this. Then my friend saw that there was a signature on the back of the card. We wanted to make the payment again, but this time the cashier asked my friend for their ID or passport. We felt like we were being treated as if we were under police control. We couldn't understand what was going on. Anyway, in the end, my friend showed their passport and ID and made the payment.I have been living in England for a year and I have shopped many times. I have never encountered such a practice anywhere else. Because of these practices, I don't even want to pass by the Millets store anymore.
February 2023 by andy scott
Needed to leave a parcel for Courier collection this morning.Amy and Carol were outstanding. Friendly, really helpful. Excellent people skills and work ethicThanks to both of them
December 2022 by Pamela Johnson
A good place if looking for camping and walking gear.
October 2022 by Mike Bewick
Excellent service and advice - great prices
September 2022 by Donna L
Everything you could need for all your walking, hiking and rambling needs. Staff always pleasant, friendly and very helpful.
August 2022 by Jill Jones
Got a great pair of walking trousers in the sale.
August 2022 by Jonathan Stevens
Didn't have the size of gas canister I was after but the staff seemed helpful and knowledgeable. Everything seems to be on sale so it's hard to tell if you are getting good value for money
August 2022 by Terence Walsh
Jenifer and the team are amazing, great service
