February 2024 by Rachel W
The only place I go for bespoke jewellery. If you want to treat yourself and get exactly what you want, this is the place. Excellent knowledgeable store staff and true crafts people.
January 2024 by John G
Excellent service repaired my gold bracelet whilst I waited & I had no appointment. Friendly & professional!
October 2023 by Paul Bertram
Absolutely fantastic service before, during and after the design and making of the perfect ring for my wife?s birthday present. Shiela was so lovely and helpful and we couldn?t have asked for a more beautiful ring. I would highly recommend and I wouldn?t hesitate to go back in the future.Thank you all so much.
September 2023 by Michael Corness
Took my new watch to get a link taken out and it was done straight away. The cost wasn't to bad neither. They were very friendly and helpfull i would definitely go back thanks.
September 2023 by Fay Grainger
I would highly recommend this jewellers. My partner recently bought my engagement ring from the Cramlington store and it is perfect. We have since been back to the store together and the customer service was excellent.We will definitely be returning to meet with Shelia again, when it is time to buy our wedding bands.Thank you for creating my beautiful, bespoke ring!
September 2023 by Nathan Bailey
I recently visited The Jewellers Guild as I was looking for an engagement ring. I had a mental image of what I wanted the ring to look like and could not find anything like it in stores or online. After meeting with Sheila, she explained that they could custom make the ring I had explained. The whole process was excellent and extremely personal.I simply cannot fault the customer service from start to finish and we will certainly be retuning for our wedding bands, when the time comes!Thank you so much for the perfect, bespoke ring which my fiancée absolutely loves.
August 2023 by David Douglas
Excellent service from the lads today and great to have a chat about watches in a very friendly and welcoming environment.
August 2023 by Tricia Gray
My 'Go to Jewellers ' . For all jewellery , whether its for myself or Family/Friends. Amazing choice with excellent value , plus great advice .This year I have bought numerous pieces, for both myself and Family, special occasions ?.Sheila has been professional, informative, friendly and helpful.I've bought countless pieces over the years , from my Daughter's 21st , Her wedding/30th jewellery, a special 60th birthday for my Sister . To extra 'treats' for myself ?.Great sevice, great choice , great value , ??
July 2023 by Omar Kamal
Less than impressed, never previously had an issue but I brought a custom commission watch in to have the bracelet adjusted.Watch was dragged along the desk initially, no damage but it made me flinch. Watch was left with staff for 30 minutes and after collection the adjustment had been done incorrectly causing the bracelet to come off 15 metres away from the store.Staff weren't able to rectify this but were happy to refund. I've never previously had an issue but it's enough to put me off returning again.UPDATE: After speaking to the director, I'm happy to confirm this issue has been resolved and my faith restored. Immediately steps have been put into place to stop this happening again and his customer service was impeccable.Thanks again.
July 2023 by Lorraine Armstrong
Me and my fiance went to this store and the lovely Sheila was very helpful with her advice on our wedding rings, brilliant customer service all in all
July 2023 by Colin Luke-Green
Wonderful staff and fantastic range of jewelry. We have been coming here for near 15years and will continue to do so
July 2023 by Callum Heslop
I recently bought a platinum wedding band from the Cramlington store. Kirsty was fantastic! She showed me all of the available styles and material choices so I could make an informed decision. Super friendly and no sales pressure. 100% recommend
July 2023 by Stacey Beth
Had a great experience when calling in for my Fiancé's wedding band. Kirsty was dead friendly, really knowledgeable, and helped us find exactly what he wanted. We would definitely recommend anyone to shop here :)
July 2023 by Suzanne Clayton
Excellent service with very friendly and informative staff. Had a ring resized through Cramlington branch. Explained everything that would happen and I got the ring back within a week. I would highly recommend this business.
April 2023 by A Walker
Mark went out of his way to source a particular watch for a birthday present, regularly keeping in contact and updating (even just to confirm he was still looking over a 4 month period!). No other jeweller provided as good a service. It is a well run family business and they show that they care. Excellent service.
