March 2024 by Fatima
Friendly staff
February 2024 by Jordan Reed
Only 2 members of staff on for a huge queue
February 2024 by Alan
Has to be one of the worst Post Offices I have ever had the misfortune to visit.Long queue, disinterested and rude staff who spend more time chatting to each other than they do serving the long-suffering customers.
January 2024 by David Hevad
For once there was no queue
January 2024 by jules ju
Used the digital check and send passport renewal service. I felt a little anxious about getting it done as only two ladies were working and didn't want to hold up the already very long queue. I was served by a lovely lady named Sharon who has fantastic customer service skills with a smile even after three attempts at getting my photo ? Thanks and what an excellent service.
January 2024 by Forza223 Bowe
Unfriendly and unhelpful staff, long queues
January 2024 by Chris Charles
Awful queues every time
January 2024 by Martha Rawling
Always understaffed no matter how quiet. Either that or staff are chatting rather than serving. Have never visited without an irritating, unnecessary wait.
December 2023 by Stee 74
Use this post office alot and the que are always rammed but the staff remain helpful and friendly regardless of the demands. Simon is the stand out employee in my opinion.
October 2023 by Margaret Knox
One lady not very helpful,spoke nasty.I won't go back to her.
August 2023 by Andrew Thompson
Staff are helpful but never enough of them. Always a queue.
August 2023 by Charlotte Webb
6 desks, only 3 open, poor girls rushed off their feet, queue never under 10 people, all desks should be open, terrible.
April 2023 by Ian Gould
I wanted to change the taxation class of my motorbike as it is over 40 years old and can be classed as historic. I checked the DVLAs website for what documents I needed and took them along to this Post office. The woman behind the counter looked at my documents and said we don't do that. I pointed out that the DVLAs instructions on there website but still "nothing to do with us" was the reply. I returned home and contacted DVLA, they said she was either new at her job or had been badly trained as my documents were correct.I have to say she was abrupt and rude with the charisma of a block of ice, certainly not helpful.I travelled to the Post Office in Seaton Delaval and re-classed my motorbike in two minutes with the exact same documents.Retraining is needed as well as customer relationsI will never use Cramlington Post office again one rotten ignorant apple
January 2023 by Trevor George
Service was excellent, 5?????.
December 2022 by bruce biddle
This Post Office may be part of the asda store but the post office staff with brillant fast and very friendly with every thing i required from the post office.... I have dyslexia and have loads of trouble with reading and writing.... and they were fantastic.... thank you so so much.... it was because I needed to get my driving licence renewed.....and had been to three other post offices in Gosforth. forest Hall and another one... and they told me that they couldn't help me at all and didn't have the software to help.... I was even told from the post mistress in Gosforth to go away and she wasn't gonna help me.... she was very very rude.... xxx