January 2024 by Thomas Dewing
Not open.....says closed for lunch at 3pm
December 2023 by De Fer
Very unhelpful coming to end of my phone contract with 02. Wanted to move to a sim only plan, had already tried ringing customer services and went into the shop for help but was told they couldn't help.Happy to take your money for new phone but not for a sim only plan.No customer service
December 2023 by stuart Wilson
The member of staff wasn't very helpful even to the point she wouldn't change the delivery address and said I can do that myself. It was bizzy and the computer won't work so maybe on a different day. I got the phone I want
November 2023 by Sharon Vevers
After no help from o2 on the phone for 2 days Cramlington shop. A lovely man called Brian sorted everything for me in a few hours, from updating my software to retrieving my old number which had been cancelled. Thank you again
November 2023 by Jane Seymour Kenny
Very poor service and communication. Never answer the phone and when they are spoken to they don?t take responsibility.
November 2023 by Thomas Young
Visited the shop on Friday for assistance spoke to Gary could not be more helpful a credit to o2 thank you
September 2023 by Peter Anderson
Bought an IPhone 13 and SIM from o2 online store as I am 63 and total technophobe, I took it to Cramlington o2 shop and asked them to set it up for me, NO can?t touch it you did not buy it from us the advisor said !!!! I will put your SIM card in go home connect to your internet and do it yourself !!!. After trying all night to do it, I returned to the store same advisor said ( not even trying to show interest) you must have a faulty IPhone. Go to IPhone store in Metrocentre ( 20 mile away) went there nothing wrong with phone, went to 02 in Metro Centre they checked it it was a faulty SIM card and replaced it straight away then checked everything before I left to make sure it was perfect. CRAMLINGTON o2 shop will only sell you a phone not interested if you need service or advice APPALLING UNINTERESTED STAFF AVOID THIS SHOP AT ALL COST
August 2023 by Susan Robson
Brilliant service from the staff here. He was very patient, as I'm not very technical, and supported me to get my phone working properly again.
July 2023 by Christine Fenwick
I did not use O2 l was using vodaphone shop for better deall
July 2023 by xCHUMPx
Went in to grab the wife a new phone and the whole staff was a pleasure to deal with
July 2023 by Angela Palmer
Just wanted to say thank you to the guys that let me plug my phone in for ten minutes today while I was waiting to hear from the breakdown company for my car. Much appreciated!
July 2023 by Laura Grove
Thank you so much to Callum for being so friendly and helping my nana out when changing to a sim only deal and explaining everything throughly.Also for taking the time to help me find the best upgrade deal and transfer my data across :)
June 2023 by Lar Mulligan
As a new O2 customer I contacted the store to ask if they would assist in setting up my new sim card in my phone. They said no. Not a very good to O2 Customer care.. Very disappointed and tempted to cancel my Contract.
June 2023 by Gail Dunn
Great shop bn a customer for past 19 yrs with o2 always first class and friendly and they always go out there way to help u or solve ya problem
June 2023 by R A Agnew (RAAgnew)
Very helpful staff and good service
