October 2024 by Kay Barker
Wanted help to order dressing gown today to be delivered yo my home& a lovely assistant called callem helped me very good & officiant customer service nothing was a bother to him thanx again for you help keep up the good work your a asset to next cramlington store
October 2024 by Taylor Jewers
Use Next a lot, never had an issue before however looked to returning a pair of shoes I had just bought for my 13 month old daughter. They were £30 and really poor quality, scuffing after the first time she wore them. I was served by the most rude store assistant I have ever dealt with. She said they wouldn't give me a refund or exchange because ?they didn?t sell me them like that? and ?it?s life - it happens? I was completely shocked at her rude attitude and unwillingness to help.
I questioned about the quality and how there has to be protection somewhere. After only buying them a few days before. She looked and spoke to me like I was a nuisance and was above the situation. I am pretty disgusted by the whole thing and it?s put me off using this branch. She was completely unprofessional and lacked in everything required for her role. Will be taking it further due to how rude and disrespectful she was. Very disappointed
October 2024 by Y \u0026 D
If I could give 0 stars I would, 1 of the staff didn?t get her name blonde disgusting stubborn attitude should definitely not have a job there. Other staff at check out didn?t have a clue what she was talking about . Never seen staff like it such a disgrace. 13/10/2023 - 14:00
December 2023 by John Johnson
Having been Next customer ls for many many years we have never ever experienced service like we have today. The member of staff ABBY who actually felt the need to spell her name out to my wife was beyond rude - her dreadful abrasive manner and attitude falls way below that expected from Next. She clearly needs educating in how NOT to speak to people and will guarantee we are unlikely to either recommend or shop in Next Cramlingnton again.
December 2023 by Jonathan Lake
17/11 1610hrs, Waiting to get served in the home department. 2 members of staff serviing, 1 handling click and collect. Younger girl behind the counter, no acknowledge from her whilst she was attending to another minor matter. We were totally ignored whilst waiting infront of the till, in the end, after 10 minutes walked out. Terrible customer service, and people wht wht sales are down and online shopping is on the rise.
December 2023 by jon hill
Charming young lady took in my wife's return parcel. She was cheery and welcoming. Nothing was a problem. Saturday 9th December, morning.
November 2023 by Joy Chaplin
Just to say big thankyou to staff at cramlington store yesterday. Very helpful staff and accommodating to our request for waistcoats for special occasions. AIDA was so good and helpful and helped us choose and order for us. Very good thank you
July 2022 by Homer Ramone
Selection poor (especially compared to online store).2 cashiers, 1 empty.
June 2022 by Danny Bitcon
There was a query over pricing on a suit we had delivered to the Cramlington outlet. The Assistant Manager and Shop Assistant could not have been more helpful. Their competent professional approach coupled with a strong need to rectify the error make them a real asset to the store.Well done.
May 2022 by Aarav B.
The website's layout makes it simple to locate precisely what you need. It is well laid out at all times.
September 2020 by Cam McGregor
Quite a small branch but some decent clothes, good shorts on offer which I needed
July 2019 by K P
Had placed a click & collect order. Thought it would be quicker than physically shopping myself as I was pushed for time. I was wrong! Queue at the collection point of about 10 customers, one harassed sales agent on the till. Other assistants were about but no sense of urgency to answer extra support requests needed by the harassed sales assistant. Some really annoying alarm going off constantly. Took at least 10 mins to be served. Overall a poor shopping experience. The rest of the store was quiet at the time I was there, no idea what the other staff were doing. Once eventually served by another sales agent, to top it off she couldn't even get my name right & couldn't have cared less. No apology when I corrected her.
March 2019 by Christine Peel
My closest and favourite branch of Next. Mostly use it to return items bought online as the car park is right outside and can always find a parking space. Staff are lovely and always helpful.
January 2019 by Sue Humphrey
No one to serve you just a bunch of young girls in the back of shop laughing no one on the till
January 2019 by Steve Snowdon
Standard Next with good furniture department
