September 2021 by Rosalie bond
The service was great ! A staff called David a was really patient with us and help you through the situation with my account.\\nThank so much for your service!
July 2021 by Robin Coulson
Getting even worse, terrible customer service, HSBC have destroyed the Midland Bank
February 2021 by Angie Streets
When is hsbc in cramlington opening it's been closed for a long time..there does not seem to be any work being done .
October 2020 by TheBurnie100
Can't get through on the telephone to sort out problems. Waited 40 minutes then got cut off. Called the next day waited 25 minutes on the phone then got cut off. Now on 3rd day waited 20 minutes and still waiting so thought I would add a review while waiting. I have 3 accounts 2 being business so now I will simply change banks. They closed my local branch too so now have to travel a long way to get to a branch. Not good enough HSBC as some of us don't have time for this.
October 2020 by Sam Ellison
Definitely the best HSBC in the North East! Staff are more than helpful and can never do enough for you.
October 2020 by Lee Harvey
Waiting in a que for 40 minutes is not fun. Trying to pay cash and cheques in for 3 weeks with huge ques. Why not just open till 4.30pm?? Absolute joke. I'm speaking on behalf of the other 10 people behind and Infront of me also.
September 2020 by PatM-232
Why such a short opening time queues awful time to go back to your normal opening times you have a lot of frustrated customers
September 2019 by Alvina Matvejeva
very poor service and disrespect for the customer....very bad ...
April 2019 by Vasudev Ganesan
Staff available on Saturday was very friendly and helpful to deposit cheque or money
January 2019 by David Wilkinson
It's improved over the last year or so, mainly because the paying-in machines have been upgraded. Cash deposits now show instantly. The staff couldn't be friendlier or more helpful. One star off because the opening hours still aren't great, even for a bank, and it's just too small really. They need a bigger outlet. There's often three different queues going on in a 15ft square space.
December 2018 by Fay Duthie
Twice I've been in this branch to pay cash in. I've then been removed from queue by a member of staff to use paying in machine asked if he could show me how to use it only to be abandoned and told another member of staff would show me! Never happened. Ended up loosing my space in the queue!!
November 2018 by George Plant
Only two counter in branch had three but they took one away and put a cheque and a separate cash paying in machine in place which they are always braking down like there cash machine bad service since travelling from blyth to Cramlington as they shut the blyth branch and others
June 2018 by Hu Foo
What fantastic customer service we received from Beth today she sorted out everything we needed quickly and efficiently. Great customer service!
February 2018 by jules ju
Staff are brilliant. Helped me with problems with online Bankingð???
October 2017 by D Fife
Actually Cramlington a nice little friendly branch , one cash dispenser but other banks machines in the shopping precinct ... three counters usually always staffed... was in Sunderland City Centre last week, with only two counters but loads of machines and it was a nightmare... please keep Cramlington people friendly - EDIT my original comment .......spoke to soon...two weeks on they have reduced the number of cashiers to two and where the other cashier desk used to be we now have two machines ... queue out the door and two employees walking the queue asking if they can help anyone.... humans v machines, give me humans they can do more things than machines.... four star now reduce to one.. HSBC do you not talk to your customers and what their needs are.
