January 2024 by sean vernon
Very helpful staff
January 2024 by Alexander Hylton Parker
This is a fantastic chemist. They have good communication by text to all customers which means I know when my prescription is ready. They are a busy yet efficient chemist, who just seem to have cracked the code of getting it right. They will even go out there way to correct any mistakes that a doctor makes by contacting them for you. Friendly, patient staff, who are efficient.
January 2024 by galaxy74656
Thanks to the staff this morning who helped sort my prescription before New Year. The hard working people on the counter are so often let down by the shoddy proceedures and processes implemented by poor management. Keep on smiling ya do a great job guys!
Always a que for prescriptions best to go elsewhere
November 2023 by Pat Young
Long queues, insufficient staff, rarely get a complete prescription, ran out of aspirin, been waiting for an inhaler for days.
November 2023 by Brian Webber
Typical boots outlet,however the prescription desk could be a little more organised with a few more staff.A few times queue has been out the door with only 1 member off staff serving.otherwise shopping experience is what you would expect.
November 2023 by TM
Boots in Cramlington is absolutely shocking with regards to prescription turnaround. Quite often 5 days. They don't answer the phone and it's altogether a really shocking service. It's such a shame as there a few really good staff. Don't use them for prescriptions if you want an efficient service.
November 2023 by Carol Allison
Not somewhere I would normally shop, the assistant was rude and unhelpful, would not go again.
October 2023 by Claire Turner
No matter what day or what time of day you go to collect a prescription, the queue is out the door. I?ve never seen so many staff at Cramlington Boots Pharmacy or such big queues. Silverlink operate with a maximum of 4 staff in their pharmacy and there?s hardly ever a queue, no matter what day or what time of day you visit. If the cramlington staff went any slower, they?d stop. The queues aren?t ideal for the elderly, the frail or those that cannot stand and wait 40 minutes plus to pick up their prescription. Not only do you wait 40 minutes you then get told that they?ve only got half the prescription and you?ll have to come back for the rest. So that?s now 2 return journeys, 2 x 40 minutes queuing time just to pick up your prescription. Here?s a novel idea, don?t text your customers until their entire prescription is ready to collect. It?s annoyed me and I drive so I can only imagine the elderly getting a bus in, only having to do it twice to pick up one prescription. Why don?t you only text when the full prescription is ready, this saves the customer coming out twice and guess what, it might even reduce your queues! Here?s another idea have one queue where customers have received the text that their prescription is ready to collect and have 1 dedicated person who is literally picking up prescriptions and taking payment. Sort out your processes as they are simply not working and look at your processes with your customers at the forefront of your minds and start enhancing customer experience and satisfaction - it really isn?t rocket science. I?ll even offer my services to assist in developing the new processes free of charge.
October 2023 by P Ces
Absolute joke, went to pick prescription and stood in queue for thirty minutes to get to front. Got my script and on the way out counted twenty-eight people still waiting.Scripts being put up off site and a lack of staff are the biggest problems.
September 2023 by Ken Ord
Need more staff always a queue
August 2023 by David Hackett
Now they have the majority for pharmacy they need to get more staff. Queue is always 9 or 10 deep with an average wait of 20 minutes
August 2023 by Heather scott
Had a good old chat before I was even egg knowledged
July 2023 by Christine Fenwick
I was looking for some dressing as l was in hospital on Friday for a fever and infection. The lady who served me went out of her way measure the dressings so that I got the best goods.
July 2023 by lisa Stephenson
Busy but very good service
