October 2024 by Laura Thomas
The worst steak I've been served, gristly, tiny and no fat, served with ice cold butter on top.
October 2024 by steve oxley
Jess and Beth were great - friendly and attentive. We thoroughly enjoyed our meal here. It was also good to see a range of appealing meals for vegetarians.
September 2024 by Richard Hannam
UPDATE FOLLOWING REPLY
It's good that a company replies although, in this case, it was somewhat defensive as your responses to all 3 issues raised was to quote company policy. So:
1) I didn't find payment complicated, just over processed, as did the staff. It just needs to be made easier.
2) With the gluten free requirement you didn't recognise that my booking details had been ignored & we were both given standard menus.
3) You may well serve sandwiches until 4pm (no snacks after then?) but I was refused at 12pm!
Basically, you're a pub with a restaurant. Customer expectations include good service with a range of good food/drink options available at flexible times. We shouldn't need to do a deep dive into a website. You're a people business!
The staff were very attentive, professional & friendly. Clearly trained in the art of "up-selling" At the time of booking, we did advise that one guest needed gluten free but this seemed to have been missed.
The food options we chose were pretty good and not bad value at the promotion price. The menu wasn't entirely clear on gluten free options.
The payment process was a bit painful as a voucher offer was being used. A very long number had to be entered into the till. This was part of an email which I could easily have deleted prior to the visit.
Fortunately, I hadn't but with your Wi-Fi unavailable & little or no phone signal in Riding Mill on my EE network, there was a potential problem.
Eventually, I managed to open the email. Just as well as we were informed that the alternative would have been to pay full price.
I am sure that you could simplify this process in future.
My second food visit to the Wellington. On the first occasion I was with 3 friends. Whilst they wanted hot meals, all I wanted was a sandwich. I was told that they didn't do sandwiches!
If I decide to risk another food visit - third time lucky!!
September 2024 by Eileen Howell
A nice place for lunch
September 2024 by Sophie Heely
Amazing service, friendly staff & delicious grub! Thank you
September 2024 by louise percy
We were really disappointed with the food. I had the vegetarian option of mushroom ale pie. It was inedible. The sauce had a very strange flavour, the pastry was rock hard.
The steak and ale pie was also disappointing, the meat was poor quality. The vegetables were lovely.
September 2024 by kevin canfield
Lovely resturant very rustic.
Your typical country pub warm and friendly .
September 2024 by elaine Wood
Not been for a while as it is expensive and a treat. We opted for the ckicken and bacon sandwich with fries and salad. The food was excellent very tasyy and hot. Kam, Feilx, Beth and Jess were our hosts and they were very attentive and friendly. A lovely place to visit for a special treat. Thank you. Elaine and
September 2024 by Chris Milner
An impromptu celebration enjoyed with good food in a relaxed atmosphere. Thanks to Kam, Felix and Jess for their friendly welcome and quick service
September 2024 by Mike Bewick
Good beer and friendly staff
September 2024 by Karl Lawson
The pub itself and surrounding area is nice , friendly staff....
I'm sorry but the food wasn't , overcooked and tasteless
July 2024 by Evan Walker
Friendly welcome, lovely atmosphere. Delicious food and tasty drinks. Highly recommend.
July 2024 by William Mckie
Went early this morning for their sunday food. We we're the first in so it was quiet got a wonderful server who made some great recommendations. The food was beautiful tasting and presented so well. The pub slowly got busier inside and out and the beer garden afterwards in the sun was a beautiful venue. Will be going back!
July 2024 by Bethan Willey
Gorgeous meal out for my mother in Law?s birthday. They catered easily for a large table of us, everyone enjoyed their meals and the service was brilliant. Would definitely return.
July 2024 by Lucie Harmer
The food here is truly overpriced microwave food.
Think weatherspoons but higher price.
Horrible Sunday lunch, with very dry over cooked pork, over salted frozen roast potatoes, and a mix of finely chopped raw vegetables.
Greene King, please sell this pub so the locals can have somewhere good to eat.
