September 2025 by Martin Thirlwell
From start to finish we were very pleased with Rook Matthews at Blyth. I have to give special thanks to Dawn, the sale came into doubt a couple of times and she pulled it back together. Whilst the Solicitors were not as attentive Dawn kept the ball rolling and got us the answers we needed.
August 2025 by Andrew S
Michelle at RMS Blyth was absolutely amazing from my first dealing. Answered every single question, nothing was too much hassle & was key to me securing my dream home. Can?t thank her and the team enough. Will be sending my parents their way in the future. Thank you!
August 2025 by Eboni Robb
I viewed a property today and was shown around by Cameron (I believe that was his name, well presented young lad), who was genuinely one of the nicest people I?ve met. He was extremely friendly while remaining professional, answered all of our questions with great knowledge, and gave us plenty of time to look around without ever making us feel rushed. Overall, he was an absolute pleasure to deal with and made the whole experience really enjoyable
August 2025 by Julia Rose
We recently bought a house through RMS Blyth and the team were very helpful and got anything that needed processing quickly. After months of waiting in a chain we were personally contacted by RMS about a new property that matched our needs on the market which was likely to be snapped up quickly. We loved the property and managed to get the sale through quickly.
August 2025 by Joni Mcmaster
RMS did a top job helping us sell our home. They provided an excellent service and took professional photos which helped sell our home in only 72 hours! Can?t recommend them enough
March 2025 by Paul Smith
Dear Alayna,
I am writing to compliment your fantastic team who dealt with my purchase of a property in Amberley Way, Blyth.
From my first contact with Gemma for my multiple viewings and Michelle and Gemma for answering my endless questions.
For the aftersales I mainly dealt with Dawn who ensured that all parties were regularly updated to allow the purchase process to complete as fast as is possible.
All team members are a credit to the RMS brand and should be congratulated. They made a difficult process seem easy. I will be recommending RMS to all who ask me. Well done to all.
Yours sincerely
Paul
March 2025 by Karen Fell
i used RMS Blyth branch last year to sell my own house, perfect example of a job well done. Mid year i had to sell my Dads property, without hesitation i used RMS Blyth branch again, between Alayna, Michelle and Dawn they run a tight ship, i cannot thank the ladies enough, easy to contact, keep you up to date, chase things along, generally just super helpful. i have nothing more to sell now, but if i ever do i shall be back. Thank you ladies xx
March 2025 by Karen Hogg
Recently bought a property through Rook, Matthews Sayer (Blyth). Always extremely professional, helpful and friendly. You could speak with any one of the team and you would be updated appropriately. I have had a few dealings over the years with them and would definitely recommend using in either selling or buying. Thank you RMS!
February 2025 by katy Lukasik
Extremely disappointed with the service from Rook Matthews Sayer. Initially, we were led to believe that our property could be listed on the same day as the photographs were taken, only to be informed afterward that there would be a 48-hour delay?something that was never disclosed upfront.
When we received the sales brochure, it was rushed, full of grammatical errors, and missing key details we had explicitly discussed. Instead of working with us to make reasonable amendments, we were met with passive-aggressive responses and outright refusals to accommodate basic factual corrections, such as mentioning a capped-off fireplace and a boiler replacement date?details that buyers expect to see.
Despite our efforts to collaborate and improve the listing, the branch manager abruptly decided to drop us rather than make adjustments. This decision wasted valuable time in what was already a time-sensitive sale, costing us several days in the process.
If you?re looking for an estate agent that is flexible, professional, and genuinely invested in selling your home, I would strongly advise looking elsewhere. A disappointing experience from start to finish.
January 2025 by etsyjancoup
Save yourself and go somewhere else.. communication is SHOCKING
December 2024 by Rebecca Wilson
Recently bought my beautiful new house through Rook Matthews in Blyth, they were super helpful and guided me through the whole process. I can?t thank them enough! As a first time buyer it was hard to navigate but they helped with every step.
October 2024 by Michelle Gabbitas
This is the second house I?ve sold with rook Matthews sayer and again they have gone above and beyond to help the sale go ahead smoothly, thanks again!
August 2024 by Robin Matthews
Excellent service, Dawn and Michelle were extremely helpful with enquiries and guidance. Very professional, kind and courteous throughout.
August 2024 by C W
We paid a premium to have a floor plan and EPC cert and it took longer to obtain these than it did to get a buyer for the house. We were never even sent the floor plan that we had paid for and it was never uploaded to the house advert.
You're sent the advert to approve, with the pictures being tiny so you can't tell how bad they are before they go live. Bad angles, terrible quality. We were told to trust them because they know what they're doing however it was laughable how they staged some of our rooms, such a lovely property which lots of people will have overlooked thanks to the terrible photos. Luckily we got a seller pretty quickly regardless, which I believe is down to the property and market rather than our estate agents help.
During the beginning of the process, finalising details and arranging viewings, the customer service was poor to say the least, really bad attitude from almost anyone that picked up their phones. I will say their email manner got better throughout the process however wasn't much communication throughout. The only time I popped into the shop was the best experience I had with them so perhaps try dealing with them in person.
The beginning of our dealings with RMS left a sour taste however the service did get better through the process, but I wouldn't use them again.
July 2024 by Denise Erskine
Can?t thank the Rook Matthews Team at the Blyth Branch - they go above and beyond and keep you informed every step of the way ?
Special thank you to Dawn and Michelle absolute gems ?
