March 2024 by Michael Sharman
Really good service, friendly no pressure highly recommend
March 2024 by Michael Ridley
Wonderful service by Matthew. Very knowledgeable, honest and friendly. I only discovered this shop recently and would highly recommend it and I will definitely use them again.
March 2024 by Angela Elliott
I found my experience at Northern Goldsmith with Ken and staff to be a very positive one. They were polite, professional, and prompt, in giving me a very fair price for some gold jewellry I was selling. Would highly recommend.Thank you.
February 2024 by Michael Armstrong
I had some old gold items that were no longer worn. I checked online and local pawnbroker prices and Northumberland Goldsmiths ere significantly higher. They were very pleasant and helpful to deal with and I highly recommend them.
February 2024 by Kerry Simpson
popped into to see about selling some unwanted gold.. was so surprised by the amount we offered... amazing and friendly service from start to finish.. we definitely recommend to anyone.
January 2024 by Deborah Simeson
Five star service, owner very good with his pricing.Definitely use here again!
October 2023 by ABBIE SUDDDICK
I knew exactly what I wanted for my 25th wedding anniversary in my mind, but wasn?t sure it would even be possible. I visited various jewellers in the process but chose Northumberland Goldsmiths above others, as they took time to understand what I was looking for and designed a bespoke piece of jewellery that met my specific requirements. I?m so pleased with the finished ring and I absolutely love it. The guys at Northumberland Goldsmiths were a pleasure to deal with and I would definitely recommend them.
October 2023 by Philip Deighton
I have used Matthew from Northumberland Goldsmiths on a few occasions now and he has never failed to disappointment! I had a few watches that needed new batteries and one of them being a Skagen which was a complicated one he did with ease. Will always recommend!
September 2023 by Robert Patterson
I was recommended this goldsmiths by my cousin who had a fantastic experience here. I went along and Matthew was incredibly personable, patient and also put me at ease when I was incredibly nervous about making the right choice on an engagement ring for my now fiancé! I had ideas of what my girlfriend wanted, and we discussed possibilities, pros and cons of different options and prices. Matthew showed me a range of diamonds (different size and cuts) and there was no pressure to choose straight away and he had a lot of time to give. It really felt like if I had been in the shop for another half an hour, it wouldn?t have been a bother. I left to think about options and came back the same day to make a purchase and was very happy with the price, quality and customer service. Thank you Matthew and everyone else involved! Rob
September 2023 by Daniel Maguire
Let me start off this review by saying that I visited a lot of jewellers in my search for an engagement ring, (in Newcastle city centre, Whitley Bay and surrounding areas) and I had by far the best experience at Northumberland Goldsmiths. I was buying an engagement ring for my now fiancé and I was nervous about getting the perfect one for her, but as soon as I walked into the shop Matthew put my mind at ease. His expertise, friendliness, patience and knowledge in the area was apparent from the offset. We sat down and he gave me a lot of time to discuss what was the best fit for me. He showed me different diamonds along with the different mounts and gold which were available.I ended up changing my mind (a lot) in terms of diamond choices and Matthew was always patient and knowledgeable about the new changes. Nothing was ever too much hassle for him and I can honestly say that with his help my fiance now has the absolute perfect ring.Would I recommend this jewellers? Without a doubt! I would say head and shoulders above anything else in the area (and I should know!). Five stars!! (If I could put more stars I would)
September 2023 by Nicola Willis
We have bought from, & used the services, of Northumberland Goldsmiths a number of times, & I can honestly say that I wouldn't go anywhere else. I had my engagement ring designed & made by them, we bought mine & my husband's wedding rings there, & my husband bought my eternity ring there for my 50th birthday. The jewellery is of the highest standard, & the staff are all friendly & very knowledgeable about their products. It is a family run business & this gives their service that extra special element.Even the smaller things like buying a new watch strap or battery, or jewellery cleaning are an amazing service. Nothing is too much trouble.You definitely won't regret going there.
September 2023 by Mrs S Heslop
I had such a wonderful experience buying my diamond necklace from Matthew. He was incredibly helpful and knowledgeable and nothing was too much trouble for him. I visited several times, changing my mind from one thing to another and each time received the highest standard of service and expert advice. I am looking forward to Christmas so that I have an excuse to visit the shop again!
August 2023 by S Snowdon
Fantastic service, great advice and always welcoming and friendly. Family run business, nothing is too much trouble at all. High quality jewellery and highly recommend.
August 2023 by PAULINE STIRLING
We initially contacted Mathew via his message page and received a response within 1 day. We agreed an appointment time and took some family jewellery to him today and were delighted with the outcome. He spent a long time kindly explaining about every piece of jewellery we took. He gave us a good price for what we agreed he would take, and gave us price guidelines so that we could sell the rest of the stock independently. We would definitely use him again and would have no hesitation in recommending him to anyone interested in his services. This was probably the best customer service we have encountered for a long time.
August 2023 by Vicky Vance
WOW, JUST WOW!! Myself and my then partner went for our wedding rings at northumberland goldsmiths! A gentleman called Matthew served us, and we could not praise him enough! He welcomed us into the store and made us feel very welcome. He asked us relevant questions about what we needed on that day.. nothing was an issue!! I am the most indecisive person and probably had all the rings out that I could find, however Matthew did not see this as a problem as he wanted us to be happy with what is going to be our forever rings... Matthew is very knowledgeable and really does know his stuff... we are very happy with our forever wedding rings
