March 2024 by Anna Otamas
They were supposed to put three antibiotic tablets, but they put this and they claim that these are three tablets, although in fact only the large capsule contained a tablet and the small ones were empty.For the sake of fairness, I want to add that when I arrived, they admitted the mistake and added two missing tablets. But when I talked to them on the phone, they had no desire to figure it out and admit that I was right. In addition, it cost me extra money for a taxi and I had to leave my sick daughter alone at home for the second time that day.
February 2024 by Jill Turnbull
Excellent service! Went with my daughter who has tonsillitis, seen quickly by a lovely pharmacist who gave her antibiotics. Lovely staff in a busy pharmacy, highly recommend. Thank you.
February 2024 by Julie Herron
Went for my prescription yesterday waited 10 mins in line to be seen the lady behind counter was very nice she came back and said won't be long just checking your meds .Stood for 40 mins so told lady behind counter I had been waiting 40 minsShe came back with same answer there checking your meds unreal I wasn't well and wasn't standing waiting another 40 mins so walked out with no medsLooked online to complaine only to see you can just complaine to shop manager what good will that do place is a joke
January 2024 by Paul
Very well run with helpful staff
November 2023 by simon sharp
Never get a prescription sent to this pharmacy. 45mins for a prescription sent from GP 5 hours earlier
October 2023 by Joe
Staff always professional and do their best through a period which must have been soul destroying for them as they were clearly short staffed and over worked. Seems to be improving now with more staff!The pharmacist was great with my little boy. Only went in to buy bandages and some wipes as he badly cut his arm but he cleaned his arm and applied a bandage which was much appreciated.
October 2023 by nicolefrenzy Jones
always a massive Queue. Make sure you?re not in a hurry (allow at least half an hour) clearly short of staff! not the staffs fault it?s management?staff are lovely. I just can?t bare the queues. I?m boots as i right this and there is 11 people in the queue/waiting?
September 2023 by Dawn Etheridge
I absolutely feel so sorry for the staff in this pharmacy after what I witnessed today, an impatient woman who just could not just grasp the fact she had to wait a little, just like everyone else, some waited longer and didn?t even say a word. I hope that woman sees this, pipe down ya miserable stuck up mare.I would like to tell the staff they do an amazing job, I don?t know their names but do know one called Jan who is great, very helpful and chirpy, so hats off to all the staff in there, don?t let anyone tell you that you that you aren?t doing a fab job because you all are. Keep up the hard work and remember those moaning just aren?t realists and don?t understand the concept of sign of the times, just like most places are under immense pressure due to workload through no fault of their own.
September 2023 by M44
Staff are always very friendly and hard working. Completely disagree with any customer that gives them abuse (as witnessed today) , they can only do what they can.What I can't understand is why a national company like Boots can't provide their stores with enough staff for them to stay open over lunch periods. And why they think it's a good idea to have a 3rd party offsite company to put up prescriptions which leads to ridiculous wait times(days). Boots need to start thinking about how to increase their customer service and staff satisfaction rather than profit margins.
September 2023 by pamela dunn
I have always had good service over the years . The staff are very friendly and do a great job under the current circumstances . Always busy due to extra work load from Health Centre Boots closing . I feel sorry for the staff working under such pressure every day . Think its time Boots hired more staff to deal with the situation as it wont go away . Jan was especially great today in very difficult circumstances .
August 2023 by Karen Conley
Staff very polite and pleasant but very busy....often a queue out to the door
June 2023 by Damilola Oderinde
Nice staffs at the pharmacy.
February 2023 by Kirsty Greenacre
Was sent here from walk in centre on a Sunday for a prescription needed immediately and it wasn't open. Website said it was open until 8pm. We had to drive back to Ashington
January 2023 by Dean Etheridge
Me and my family go to this branch on a regular basis and i would certainly recommend it to family and friends, I would like to thank a lady called Jan she always goes above and beyond to assist us, she is always very cheerful and she always makes my day .
January 2023 by snug wug
Every month they lie to me. Yesterday i phonecd and was told my medication will be ready to pick up at 6pm. So i went at 7pm only to wait for 15 minutes to then be told that my meds haven't been processed yet and some are out of stock but will be ready to collect tomorrow at 6pm. Really? Tomorrow? Just like yesterday?
