February 2024 by Hannah Humphreys
Wonderful service from start to finish. Couldn't fault it even I wanted to!
February 2024 by Steff Holloway
Swift friendly service. Very helpful. All fab and straight forward, from booking appointment on line to collecting new specs, all very good.
February 2024 by Brian Freeman
Was served by a young lady, by the name of Kirsten. This lady's level of customer service is "off the charts". Would highly recommend.
January 2024 by Dorothy Warren
I accidentally sat on my glasses and twisted the frame so popped in to see if they could be fixed. Assistant was extremely helpful and managed to fix my glasses. No charge. Absolutely delighted. Excellent service.
October 2023 by Chantel Howse
From the minute I walk in, I felt valued. The customer service was excellent from all staff but most especially from Susan Cummings. Thank you Susan & Spec Savers for been so efficient.
October 2023 by Rhona Coffey
Very friendly and helpful staff, made to feel welcome as soon as I walked in, efficient service, would definitely recommend.
October 2023 by Christine Macdonald
I came to Berwick on Monday for a 7 night holiday and on waking on Tuesday morning I went to put my specs on ( which I can see very little without) to find one leg was completely off, so my mission for that day was to find an optitians that could take a look and maybe do a quick fix so that I could at least enjoy the rest of my holiday. Anyway off I go with my husbands help and first of all went into boots where not one of them moved from their seating position to look at my glasses or offer help apart from suggesting cellotape or black tape which sounded like something that my mum used to do when I was a kid I was totally shocked at firstly the lack of customer service and the fact that both wore glasses and would suggest such a thing, so I kindly thanked them and went on my way next stop SpecSAVERS and oh my goodness what a complete difference from start to finish. As I entered the assistant Shannon came toward me and I explained my situation, Shannon asked to see my glasses and said that the connecting part had snapped completely however she said she could put another leg on my glasses but it would be different obviously as my glasses were not originally from there, I was just happy with the fact that someone was actually interested and wanted to help so I said yes please, I was asked to take a seat and 10 minutes later Shannon returned with a complete pair of specs omg I was overjoyed and honestly yes both legs are different but only noticeable if pointed out I mean who looks at both sides of your face at the same time anyway x might even start a trend x this service was also done for me free of charge and I would just like to say a massive Thankyou so much to Shannon and let her know that her customer service is second to none well done Shannon and well done SpecSAVERS x
October 2023 by Burro Diablo
Wonderful friendly staff, polite and professional, it's like having your eyes inspected by the eyeball... gods.
October 2023 by Timothy Sharp
Nothing is too much trouble and eye testing is detailed.
August 2023 by Stewart Clark
A ' family ' atmosphere in this shop. Highly recommended as regards customer service.
August 2023 by Richard Church
From the moment I walked into the store I felt valued by all staff I encountered and my needs and concerns were quickly catered for and addressed.
August 2023 by Slawomir Gumowski
Excellent service and very nice people. I strongly recommend Specsavers Opticians in Berwick upon Tweed!
August 2023 by Diane Robertson
Had a lovely lady and service was good. The only thing I had a problem with was I was getting tested on a machine and another lady at the other end of the room was talking so loud about her holiday venture I couldn't concentrate on what I was supposed to be focusing on. It was very off putting. It wasn't staff it was a customer.
August 2023 by pippa bowmaker
Good service. Kind and knowledgeable staff. Efficient and thorough. Always buy my spectacles here and if I have eye problems I visit here instead of a doctor.
June 2023 by Northumbrian Tarantulas
Really awesome staff helped fit my very active child's glasses. With kindness and experience it was a great place. Highly recommend
