October 2023 by Helen dunn
Time keeping/management is atrocious!! Booked my car in for the brake fluid and coolant to be replaced at 10.30, arrived a little early and was told they had no spare ramps and it would be about 40 minutes until one was available. I decided to go away and return as I had my mum and baby with me. After returning I was told it would be an hour so we left the car and walked along to the nearest shop always conscious of the time, an hour passed and I left my mum and went back to the garage where I could see my car still up on the ramp to be told it would be a little bit longer as the job takes two people and he'd had to take someone off another job, surely they knew it was a two man job and had enough mechanics in for the work load?! Time passed and the car didn't move all the while my little boy was getting more and more fractious and I just kept getting told it wouldn't be long! Finally the car came off and driven out, again I was told it wouldn't be long as it was driven round the back and put back on the ramp for quality checks and again assured it would only be a couple more minutes.....I finally drove away at 1.15 and considering my car was booked in at 10.30 for an hour this is far from acceptable!!! I would rather have been told it was going to be 3 hours and be ready to collect then I could have made alternative arrangements to fill in the day rather than rushing about and pacing around a waiting room with a grumpy baby for an hour!! Needless to say I will be going elsewhere in the future!
August 2023 by Laura Murray
Terrible place never ever go for a car fix!!!!!!!! Would rate it 0 stars if I could. So yea ?
June 2023 by Andrew
Booked my car in for the aircon re-gassing at 10 am this morning. When I made the appointment I was quizzed on the age and make of the car in order to establish the type of gas required to complete the job. Arrived early for the appointment and left the car with them. When I returned at 11am I was told the car wasn't started as they had run out of gas and would I like to go away ahain and come back later. What sort of company makes appointments to carry out repairs on vehicles and then can't complete the job and why didn't they contact me to say they had an issue. Needless to say I am unlikely to use them again
April 2023 by Marcia Marsden
1st class service from man working on our motorhome. Very thorough and experienced in his job. Great customer service
April 2023 by Dale Heather Potts
Great service on our baby buggy flat tyre. Thanks guys!
April 2023 by Michael Chappell
Absolute shambles of a website having added parts to the basket 3 times and they keep disappearing gave up and ordered elsewhere
November 2022 by craig law
General incompetence.Have been sent here twice through my warranty company. for fairly simple issues that I could have resolved myself but as is, my vehicle is under warranty. On both occasions my time has been wasted due to poor communication from and amongst the staff. I made made 3 visits over a combined time of 6 hours just to get a battery replaced. I then had a further appointment to have a squeeling brake inspected. After leaving the vehicle with them at my allocated time, no inspection was carried out after 2 hours, only finding this out on returning at the agreed time to come back for the car.Incredibly frustrating.
November 2022 by Darren Sawyers
Went there for a top up for oil as van were running low.. it took him 35mins to find out the right oil.. he asked two other staff who were clueless,checked on Internet and still couldn't resolve it so he said I think it's this one.. absolutely clueless, call them self's mechanics.
June 2022 by Elaine Dent
Fantastic service from Halfords Berwick upon Tweed
After finding my car battery flat whilst on holiday at Berwick upon Tweed , I contacted them on a Saturday afternoon,
Nothing was to much trouble, they came out to where my car was and sorted it for me.
Special thanks to Mark who couldn?t do enough to help
June 2022 by Alex Hassing
Friendly staff, received a quote for undercoating. Went yesterday for puncture,all very well handled! Great service.
May 2022 by John Coombes
Had a clip break off on the underside of the car on a long journey, they saw us quickly and fixed it straight away. Fast, friendly and professional, can't recommend enough!
May 2022 by Chris Goulding
Enroute from North Scotland to Cambridge my car decide it wished to part ways with an trim panel just outside Dunbar. Managed to secure the panel from scraping along the road with a usb cable thanks Ford for choosing to use plastic clips instead of nuts and bolts. These guys saved the day just before closing on a Saturday afternoon and I cannot recommend them enough, straight on the ramp and a repair job better than what was factory fitted within a few minutes and they didn't even judge me too harshly on my temporary repair job. In all seriousness a great job, helpful, decent place massive thank you to the team who saved the day.
March 2022 by Glen Burgon
Called in for help with a loose heat shield, the staff were friendly and happy to help, the car was fixed in a matter of minutes.
March 2022 by Vincent Mccluskey
Really outstanding service and so so helpful....id give them more stars if I could and would recommend them to anyone
March 2022 by Feefs12
Very professional, friendly & helpful service from James & Scott. Highly recommended!
