January 2024 by Jonathan Bland
From the moment I walked through the door, I was made to feel welcome by all staff. The staff in this store are in my opinion wonderful! Many thanks
December 2023 by Ian Hannah
The optician was very good and explained things in great detail and the staff very friendly and helpful
December 2023 by Cathryn Carlisle
As usual great staff, helpful and friendly
December 2023 by Helen Cotton
Very helpful and informative staff
December 2023 by Emma Coyle
As always the optician was a pleasure to meet. Donna is always fantastic and takes me through all my options and helps a very fussy customer find the right glasses
December 2023 by william Collin
The staff were very friendly and accommodating.
November 2023 by Hazel Smith
I had an emergency appointment yesterday and the frontline service on the phone was outstanding - really thorough, supportive and reassuring from Lisa (I think that was her name). I got an emergency appointment within 2 hours of the call and when I arrived I was really well looked after by staff. I also saw the best Optician I've ever met. He explained everything about the examination and the 3D Laser element. I thought it was outstanding. I cannot recommend them highly enough.
November 2023 by karl crane
Liz and Donna were absolutely brilliant as always. Liz assisted me by patiently helping me to select my frames and finding the right lenses to meet my needs. I also took advantage of the second pair at half price by ordering some sunglasses. Donna helped with the detailed lens fitting. Thank you !
October 2023 by Christine Macdonald
I came to Berwick for a 7 night holiday because I just adore the place got here on the Monday and on waking on Tuesday morning and picking up my glasses which I can see very little without, I noticed one leg was off completely, so my mission for that day was to find an optition that could maybe fix or take a look at them for me, so I ventured into Berwick town with the help of my husband and found a Boots the chemist so I ended up spending a few pounds in there then asked about my glasses and was told that there was a boots optitians shop which stood alone and dealt with enquiries like mine, so I went to the store as directed and on entering found 2 assistants one standing and one sitting no one else in the store at all. I explained my situation and both smiled then one said I could tape them for you and I replied what with special tape no she said with cellotape or I could use thick black tape but you won't be able to bend the leg, I don't know if I was more disturbed at spending the rest of my week looking like a complete fool or the fact that not one of them asked to see my glasses off to have a look and see what the actual problem was both remained in the same position throughout our conversation so I kindly thanked them and left thinking there must be a better option than that. Thank goodness for SpecSAVERS just down the road from boots, the girl asked straight away to see my glasses and said she could put a complete new leg on them it wouldn't be exactly the same but as near as she could get it, so she took my glasses told me to take a seat and returned 10 mins later with a full pair of glasses in tact I was absolutely overjoyed as yes there was a difference but not a big black bit of tape difference it was a very slight difference and only noticeable if I pointed it out and to beat that I asked how much I owed and she said absolutely nothing free of charge honestly what a Hugh difference with customer service and people just willing to get off their chair and look like they are even interested Bad Show Boots OptitiansBerwick and a big fat ZERO for customer service.C Macdonald
February 2023 by Lee Clegg
It's always a pleasure when I visit the Berwick store for an eye test or new frames and lenses. You know you're in caring and professional hands with Alex, the Optometrist using the most up-to-date eye testing equipment. The girls who welcome you in and take care of your every needs after your eyetest are second to none. Such great caring service from everyone. A Jewel in the Crown of Boots Opticians.
February 2022 by EstherH-40
As a new customer I was struck by how attentive the staff were and the quality of service I received. I left with well fitting contact lenses that work well for me and have now moved my family to this practice
January 2022 by Alex Hassing
Great service!
December 2021 by PaulP-981
Worst opticians in Berwick by a mile, if you order frames you can guarantee the wrong frames will be delivered, the manageress Stacey has no clue in customer relations or anything else regarding her post to be honest, best stay clear to stay clear of this amateur outfit.
October 2021 by Ali Beggs
My husband & I had our eyes tested today, from the moment we walked in the door, we were made very welcome. Katie was very friendly & efficient & explained everything to us, she help us choose the best frames. Also Alex the optician was great he also explained everything whilst he was testing our eyes. . We left feeling satisfied & new glasses on order.Deserve far more than 5*. Fabulous customer service.
July 2021 by Nicola Warren
My visiting friend went to the Berwick store, and the service she received was fantastic. They contacted her home opticians to check her prescription, and arranged replacement contacts for her. Fantastic service.
