March 2024 by Paul Brack
Highly recommended, Alistair Bowman was a massive help with our house purchase/mortgage. Always proactive and available to explain the process and to push our solicitors.
February 2024 by Jeanette Wyman
The rating is for Wendy in the Ashington branch who could not have been more helpful, and such a lovely lady.Unfortunately the head office were not as good - paperwork not prepared in good time and other issues too. I would just about give 1 star to them.
February 2024 by Steve Greenlay
I went with Alistair Bowman for my first house buy a few years back, I took out the lifetime cover and as such he's just also helped me renew my mortgage deal for no extra cost. He made the whole process very easy and painless, couldn't recommend him enough! 10/10!
January 2024 by Ryan Bolam
Absolutely top notch service from Mr Alistair Bowman. I have dealt with him on multiple occasions when remortgaging and the service is first class.
January 2024 by Christine S.
House Purchase I would thoroughly recommend Ashington Rook Matthews Sayer when buying a property. I have recently moved to my forever home in Newbiggin by the Sea and from my first viewing of the property, through to purchase negotiations, completion and everything in between the team have been amazing They were always there to support me along the way, liaising with solicitors and the Vendor to ensure everything was progressing in a timely manner. I can't thank them enough!
December 2023 by Tracy Janczyk
Used RMS for a property sale and it sold in a few days. They were excellent at chasing up the solicitors if requested too. Will definitely use again
December 2023 by Greg Drury
Lovely to deal with you........and your patience was greatly appreciated during the very long sale of our property!
December 2023 by M E
Used RMS in Ashington in both original house purchase, and recent re-mortgaging process. On both occasions, I cannot fault the service provided.Alistair Bowman's services as a mortgage advisor in the branch cannot be faulted - responsive with timely updates throughout the entire process in very challenging economic times, as well as proactively monitoring interest rates in the slim hope a better deal might become available. It made navigating my first re-mortgaging process far more comfortable and less stressful. Would definitely recommend to friends and family!
December 2023 by Rob Taylor
I wasn?t too impressed with the overall initial performance of the Ashington Office, the initial advert to sell the house was incorrect and there were communication issues regarding the for sale sign, though these did get sorted quite quickly. It took 6 months + from sale to completion and at times it seamed to go quiet with regards to progress on the sale and keeping track of the chain and solicitors. As we neared the completion, Wendy did pull out all the stops and chase all levels of the chain (6 levels) and keep us updated. A big thank you to Wendy and the Team for getting us over the finish line in what turned out to be a stressful last few months.
December 2023 by Amy Hodgkiss-White
Wendy is a credit to RMS Ashington! If it wasn't for her diligence and efforts during the last few weeks of our house purchase, in a long and complicated chain, it could have easily gone on for longer or fallen through all together. Thank you again Wendy!
November 2023 by Karen Wallace
Used Rook Matthews Sayer for a re-mortgage as a returning customer. Rook Matthews were quick to contact us approximately 6 months ago to remind us that our existing mortgage was due to expire, a service we had not received previously from a different mortgage service which had resulted in us transferring to a standard interest rate and costing us more. The Track My Case option was handy to track progress.Alistair Bowman was our advisor a few years ago and recently. He has been so helpful, identifying the best time to search for a mortgage deal, providing regular updates and an alternative contact if he was unavailable and once a provisional deal was agreed, Alistair continued to check the market to ensure we had the most appropriate deal as interest rates continued to change. He has been honest in his advice, confirming that as we are close to paying off our mortgage, this would be the last time we would require a broker as the range of options in future years would be limited. I would have no hesitation in continuing to use Rooks Matthews and especially Alistair and would recommend them to anyone.
November 2023 by Jessica Havelock
Alister helped us with our mortgage and showed termination and excellent customer service. Always was able to get in touch and was always available when we needed him. Thanks again Alister.
October 2023 by sharon cochrane
Very happy with the service we received. Kept up to date weekly during the sale process.
September 2023 by Sophie Adamson
The Forest Hall branch were really good through my whole sale, especially my mortgage Alistair Bowman. Without him and the estate agents pushing the solicitors I am dubious if the sale would have ever complete! First house and I had zero clue, so I just followed all his knowledgeable advise.
September 2023 by Les Norton
Dealt with Wendy mainly at the Ashington Branch, to be honest if it hadn't of been for her and the sellers agent we would have never achieved a sale and purchase as the solicitors (Gilson gray) were terrible. We were never told by Gilson Gray we could move in and even up to today we have not been told that although they were mega quick with the bill! We were however told we could by the estate agents as they advised us they had received the money. Both estate agents have been brilliant. I would highly recommend Rook Matthews Sayer in Ashington 100% The whole team are excellent.
