March 2025 by Kerri Miller
Very frustrating that the bank is only open 9 till 3 so anyone who works or a young person at school can't go into the bank, my daughter tried opening an account online and was told to take her ID into her local branch which will be Ashington but she can't as she's at school she's 16 and she works on a Saturday so can't get then either, so now we'll have to trapse through to the metro center instead , which is not convenient.
February 2025 by Sol Foroaths
Found staff at this Ashington branch so laid back and un helpful. it wasn't the same as a few years ago more friendly and helpful these lot seems to be drinking coffee all day
One person behind the counter the other three watching the entrance doors I think I'll move my money
November 2024 by Liam Franklin
If you enjoy being pushed into internet banking and dealing with unsociable representatives who clearly hope you'll leave them alone, then this is the place for you. If you're looking for a bad day and want to feel like an unwanted customer, look no further?this establishment specializes in making you feel as unwelcome as possible. They don?t just hope you leave; they seem determined to make it as uncomfortable as they can in the hope you convert to Internet banking.
Sadly, knews to be a great place, but...welcome to new era of customer unwelcomed and we know you like it.
June 2023 by Tony Robson
Friendly helpful staff, nothing seems to be a problem for them.
April 2023 by M ?Al? F
There was a bit of a wait (after the Bank Holiday) but I was dealt with expertly and achieved all that I wanted. It's worth going to the help desk first if you haven't got a straightforward cash transaction.
September 2021 by Ian Collins
I left a review about the Branch at the Haymarket last week, well today we went to this Branch, what a difference. There was a delay seeing one of the girls at the counter, they did apologise as it was a technical glitch with a computer. Anyway the attitude was miles better and there was no issues sorting out such a simple problem(change of address). Take a leaf out of this branch Haymarket and learn how to deal with customer service.
July 2021 by William Robinson
Never open very few branches old dated deposit machine ver rarely works then you have to cue again to see a human
July 2021 by Bill man
Never open very few branches old dated deposit machine ver rarely works then you have to cue again to see a human
July 2021 by terence north
I haven't got no problems with my banck.
July 2021 by Barry Kent
Using the pandemic as an excuse to cut opening times, shameful!
September 2020 by Christine shepherd
Outrageous nasty appalling attitude to customers.
January 2019 by Geordie Jacques
Always helpful
January 2019 by Al Jacques
Always helpful
November 2018 by Colin Bates
Got told wrong advice! after ringing Halifax call center was given the correct advice within a minute. Would recommend staff retraining.
April 2018 by Stephanie Holland
Excellent Bank, friendly and down to earth staff, always someone on hand to help and advise and have an appointment with. Highly recommend.
