December 2023 by David Buchanan
Very pleasant and efficient staff. Quick service as well.
November 2023 by Paula Ann Mizon
Joe and Grant provided invaluable assistance, and the optometrists who evaluated my 91-year-old mother-in-law displayed exceptional patience and a strong commitment to assisting her during her appointment.
October 2023 by Jix
A nose pad came loose on my glasses. Got a free replacement in 2 minutes. Thank you!
October 2023 by Charmain Hitchin
An adequate experience. However, when the glasses had an issue I was made to feel that the fault was mine, not that the lenses had been placed on the wrong sides. Are Specsavers frames value for money? When you have all the additional extras on it soon mounts up. Would I go back, possibly not.
October 2023 by Gail Ford
I always receive an excellent service at Alnwick Specsavers. Thank you.
September 2023 by Lesley Bridge
Excellent attention both in-store and during my examination. Just feel the choice of frames is outdated and expensive. No larger frames for prescription sunglasses either. Too many very ordinary frames. Otherwise great service!
August 2023 by Bill Harries
Have been kind enough to advise on my ongoing eyesight failing & prescribing in accord.
August 2023 by Jean Barr
I continue to be very impressed with the customer service at Specsavers in Alnwick. They looked after me very well when I purchased new glasses early last year and referred me to the NHS for cataract surgery when I felt the time was right. Following surgery on my first eye, my most recent visit was for a post-operation eye test and some advice on future needs. Between each stage of my visit, there was very little waiting time, while the team members were attentive and knowledgeable. Thank you.
August 2023 by Brian Eastham
Very professional and good value.
August 2023 by JAMES HODGSON
Was told my ontact lenses had been discontinued so had to have a trial of another brand. Did this, and 2 appointments later told... "oh yeah they are also going to cost you an extra £70 per year!"
August 2023 by Sianne Boomer
Fantastic service, great range of frames and reasonable prices
July 2023 by Ags N-k
I don't care attitude from the front desk staff. Following my eye test, I have been advised to purchase two pairs of glasses for short and long distances. On collection, I said that the glasses don't feel right, first pair (long distance) I felt dizzy and looking into distance was wobbly and uneven. If I walked wearing those, I would fall and loose balance. Second pair (for short distance) was ok for reading but not good for computer which was the main reason for use. The person serving told me that I didn't even try those and I have to just get used to. I said that I did try them and they are not good and trying to 'get used to' is not good enough. The glasses should enhance the vision not for the vision to get used to. The lady was very unhelpful and just simply didn't care. Instead of trying to resolve the issue, she fobbed me of and just decided to issue the refund (which I didn't ask for). The lack of care and uncaring attitude is very disappointing from such a big company. It felt that people don't matter, sales do. Extremely disappointing and I feel for older people who might be getting similar treatment and just agree to it (or getting used to because they are told to do). I shall mention that at another desk there was another customer with a very similar issue (glasses did not feel correct) and been told to get used to too. Shame on you Specsavers.
July 2023 by Christine Percival
I had my eyes tested on Monday. Hasan did a really thorough eye test and quickly found the problem with my eyes. What a lovely young man, very friendly and very professional. Thank you.I also chose new glasses. The young lady was very helpful, but left me to chose my glasses. Everything was done quickly and efficiently and in a friendly way. Thank you.
July 2023 by steven langmaid
I've used Specsavers for years now and started using the Alnwick branch when I moved to Northumberland. Excellent service, amazing staff, recommend to all! ??
February 2023 by kirsty mcnicoll
came back as was well over due test & been here, beforenot impressed with staff out front not very helpful & said would call me following day and have notmind lady testing my eyes was lovely & great
