October 2023 by jenny glass
Called this morning to courteously inform the garage of food poisoning from an item purchased in their shop. The purpose of my call was only to inform so they could remove any remaining product from the shelf, not as a complaint which was explained immediately. Was immediately met with a defensive and rude attitude by the female on the phone. She straight away told me to contact Trading Standards, questioned if I had actually had it confirmed as food poisoning by a GP and ever so kindly offered her extensive medical knowledge to diagnose me with a stomach bug. After again explaining I was not complaining, just wanting to prevent further customers taking ill she started on a rant about how I was complaining as I was blaming their product. At this point I hung up as I am in no fit state to be arguing with an exceedingly rude and confrontational employee.At no point was there even an apololgy for any potential illness caused.I have contacted Esso customer Services so that this lady can get a pay rise as being a GP working in a service station must be quite frustrating for her.Awful attitude and handling of a situation.
August 2023 by Duncan Wilde
Very friendly staff, which was so nice to see
August 2023 by David Jackson
Petrol station & shop is a very handy & a real lifeline for the community in the area. Staff friendly & the shop is pretty well stocked & bigger than you think. Sometimes things are out of stock, but then this is the only shop & petrol station for miles, so it is busy at times. Petrol not a bad price for Northumberland, but why it is so much more expensive than further south is a mystery to me.
August 2023 by Steve Robertson
Handy for coffee and snacks after an overnighter in the hills.?
July 2023 by Steve Hadden
Standard Esso petrol station, with shop. Very little left in terms of selection in the ice cream cabinet when we called in.
May 2023 by Monkey Butter
You are asking me to review a petrol station? OK then. It's near a road and sells petrol.
May 2023 by Paul Farrington
Great service station and small supermarket.
April 2023 by David Moon
I use Hedgeley Services, Powburn, for both fuel and groceries. It is amazing what this shop stocks. Prices are reasonable, competitive and the quality of produce is high. They stock the best local potatoes for example. Moreover, there is a decent selection of newspapers and magazines, provisions such as batteries, essential items for the car, pet foods, stationery and even the Post Office (separate hours apply). It's a great local shop.
January 2023 by Andrew Burton
Stopped of for petrol also a shop so you could get some supplies if needed.All good.Price not bad either.
October 2022 by Nick Toms
Competitive pricing & friendly staff who seemed surprised when I wished them a good day. Please cheer them up and do the same!
October 2022 by trevor riant
Open late and decent fuel prices plus a handy mini-mart shop.
August 2022 by ian hornsby
Excellent garage very helpful happy staff
July 2022 by Gary Pearson
A great pitstop for me. A great little shop with really friendly staff.
February 2022 by Kate O'Brien
Fantastic shop with a great range of fresh and local produce. Not what you expect to find attached to a petrol station, a great surprise.
February 2022 by Gary Freeman
Decent selection of food and other goods.
