January 2024 by Leon Hynixi
Just back home from a very pleasant experience with this store! I approached the store a bit anxiously as I have never had a contract before (the reason for my visit) and I was unsure of what to ask and who to ask.One of the people who worked there was a worker called Stuart (If I recall and if I am spelling it right - my memory isn't the best, sorry)So at first I get approached, asking if I am getting on okay and if I had any questions. At first I didn't know what to say and I am bad at starting conversation, so I just said "I'm just looking," to which this individual let me be easily so I could interact with the phones on display to get a better feel as to what one I would like to buyWhen I had the courage I approached, asked about contracts - how they worked, what they do, any extras, etc., as I had never had one before (I have been on Pay As You Go SIMs all my life)This person was willing to provide any information connected to the topic at hand answered any questions that I had all while not making me feel like an idiot and taking the time to actually talk me through it with an upbeat and charismatic approach.After some further back and forth, and both a phone and a watch was picked out, he went out of his way to try and find the best deals that 02 can provide, again, talking me through each option to find what one would suit me. He was also able to give me an eSIM for both my phone and watch, which a previous store could not help set it up with my now previous phone-and-watch (or even point me on where to go/what to do to achieve it)Due to my memory issues, I had to ask a few times if I was getting the right packages in terms of how long I was going to pay for the items, the data that would come with it, that there is insurance with the product (I took insurance out on it as it is a flip phone - and I want to have reassurance that IF the screen gave way then I have that cover to replace it) and this person gladly went over numerous times as to what I was ordering so we both got it right. I was reassured over and over positively and I didn't feel like I was causing a fuss, especially for my first experienceAfter a bit of faff setting up security checks and the computers being a bit funky, we eventually got everything sorted, I read the end agreement and I was happy with what I was going to purchase.After the local branch near me shut down permanently, I was unsure as to which branch to go to - this one had nice reviews compared to other branches, was reachable via bus (I can't drive on medical grounds) and I decided to take a gamble. Needless to say, I will gladly make the bus trip back if I ever need further assistance!
November 2023 by Eduardas Fioklinas
Very bad
August 2023 by Michelle Rathore
Friendly and helpful staff.Went before and staff were rude but this time can't fault them
August 2023 by linda lavery
Very helpful staff
August 2023 by Paul Thompson
Great service and advice
July 2023 by Rachael Moorhead
I went into a few 02 shops the last few weeks and was met with unhelpful staff. Even after I explained I have Autism and I am struggling to get my money back that I had to pay up front for my phone. I was nervous to try again but I decided I?ll go with my mum to the one in Portadown. We explained my situation and I was met with a member of staff that was patient and understanding and happy to help me with my problem. Thank you for making my experience better than the rest. Highly recommend.
May 2023 by Ross Dolan
I was there to see about getting a new contract, but all their systems were down due to an update.
April 2023 by William Cook
Very welcoming staff and very professional and knowledgeable
February 2023 by Glen Adamson
Very poor. Gave me wrong quote on a phone recycle and couldn?t correct it at till. Had to chase it for weeks. Won?t be back.
November 2022 by Sarah Black
Thanks to Darragh and Stuart in the O2 Portadown store today noting too much hassle- both extremely patient and helpful. Thank you. I am a returning customer because of my very positive experience.
November 2022 by Michele Hall
When trying to ring the shop they aren?t answering I know there busy but someone should be able to answer the phone.
September 2021 by Pamela Potts
Very pleasant and helpful staff
July 2021 by Test Test
Great service , spoke with a guy on Friday called Stuart , told me to come in on Saturday around 10 am ,spoke with him , business done phone sorted out in 20 mins , great service
July 2021 by charles harding
Good place to visit for information on latest phones and O2 services, found the team member I dealt with to be friendly and knowledgeable.
July 2021 by Luis moreira
Not very helpful dont have all products. Don't have noting for Samsung s10 plus no screen protector don't anderstand
