August 2023 by Kilskeery
Restaurant service extremely poor. Went there on Tuesday, 8th August for an evening meal with my family. Despite having booked earlier in the day, apparently no record which should have been an alarm in itself. It took over 2 hrs 30 mins to obtain two courses. Staff consistently disappeared and elusive. The only prompt attention was when the bill was forthcoming. The food was basic and when we complained about the service, we were made to feel it was our fault that only three staff were working. Certainly gone downhill, as this has been somewhere we have attended many times over the years but it will be a long time before we go back again.
August 2023 by O1934BDhollyw
Awful see service in restaurant. Food ok but 45 minutes before main course the 1 hour till desserts. Arrived 6.30pm and still there at 9pm! Commented when paid but thry really didn't care. Won't go again and will everyone. Ashame as an apology or explanation or a bit off the bill may have enticed us back!
August 2023 by A6168FOalexp
Never had worse unfortunately. We came for lunch with my family & the service was awful & the food was inedible. Our starters took 45minutes to arrive & our main took over 1 hour to arrive, the chicken was extremely tough & the mash had been overmicrowaved & not fresh? it was hard & crusty. The chips where dripping in grease. All the food was disgusting & we did not eat at all. We told the waitress & her reply was ?thats ok we are all allowerd our monents? would you like me to tell anyone? i was gobsmacked as all the food was all still left on our plates & it was clearly not fit for consumption. The waitress did not tell anyone & we seen her laughing with another waitress. We where in a little rush by this time as we had waited so long for the food & we where expected to pay the full cost for starters & a main that we did not consume. We will never go back again!!
July 2023 by joyeless
Excellent experience from the time of booking until checking out. The staff on the reception desk were friendly and helpful. The room was spacious and comfortably furnished with a high standard of cleanliness. The bed was large and comfortable, we appreciated the provision of a hairdryer as well as very large towels and kettle, coffee, tea, etc etc. The staff in the restaurant were friendly and most efficient, and very well mannered. The menu was extensive. The food was delicious and served in generous quantities for the price. All in all we found this hotel to be a very inviting and relaxing place. We would recommend this to anyone and will look forward to returning again months future. Thank you for making our stay such a delight.
July 2023 by binflynn1
Popped in for a bite I must say I did try a few other establishments before hand and they were all closed on a Tuesday, this hotel has plenty of parking and it?s not too far out of town , we ordered two mains one of which was steak , to be honest it was just ok the staff lacked the experience to see I was struggling with the dish in front of me , the restaurant decor was lovely it has be well looked after and toilet s too , carper and everything was really clean . I wasn?t staying but would if I had too , I would recommend this place particularly because it was so clean well done to the cleaners
June 2023 by Sujeetjh
We had pizza , fish and Indian curry it was really awesome chef Rituraj is really very kind to customise our food . India curry was one of the best I had till now . Service Staaf is a very helpful. They should have more Indian food in the menu. Many thanks to the chefs of hotel.
June 2023 by C650ADrobertam
Stayed here for my Nephew Matthew wedding with family & friends, awesome food as im a fussy vegetarian, awesome room & awesomely amazing staff !!! The breakfast was awesomely yummy ? Had the best fun ever !!
May 2023 by Martin5192
Nice pleasant place to stay. Comfortable clean room. Good breakfast with choice of hot and cold. Bar busy on the night time but plenty of seating. Easy walk into town and plenty of parking at hotel. Suggestion though, for piece of mind it would be nice to have an in room safe as this seems to be the norm in most hotels now.
May 2023 by malcolmf416
This would be 5 stars except for Breakfast on Tues 24 May Ordered 1 scrambled egg + bacon, wife ordered 2 poached eggs we received beans an overcooked omelette tomato, bacon sausage no relation to our order. The waiter was also confused as no other orders in kitchen !! Eventually sorted but the male chef on duty cannot cook scrambled eggs Bizarre Breakfast Wed 24 May was perfect All else 5 star evening meals bed comfort, clean room, size good, room 114 paid extra & worth it too - all good excellent receptionists, good waiting staff.Set menu same for both nights but OK. This hotel is geared to conferences weddings etc, very quiet Mon/Tues nights.
May 2023 by karen2700
I went to Omagh because I had ancestors who came from there and wanted to visit the Ulster American Folk Park. I thought the hotel was very nice. It was quiet, comfortable, and convenient to town. The employees were friendly and helpful. There is a small grocery store next door, which was handy. The breakfast was good. For some reason, the outlets in the room did not comport to my phone charger, but that was my only complaint.
May 2023 by lizzie13666
Last minute booking due to bereavement and they couldn?t do enough for us. Room clean with all you need, including an iron which is rare. Bed very comfortable. Choice of cooked or continental breakfast. Only issue we had there was the fruit juices but that?s minor. We did have one meal on our last evening which was good. Staff all very friendly.
April 2023 by 275pate
I stayed in the hotel at the weekend of 21/23 April at a dance event from the moment i arrived till i departed i was met with the most friendly and helpful receptionist staff i ever came across rooms spotless and quiet what a nice touch to put bottle water free of charge in the room as for the food especially breakfast this is 5 star one not to be missed i stayed in room 334 overall rate this hotel 5star a must stay folks thankyou all at Silverbirch looking forward to return next year Bernadette
April 2023 by Bearsdenbloke
Stayed on business in a very spacious room with a huge bed which was very comfy. The room was a little dated but clean and warm. Dinner was very nice and pretty good value, as was the breakfast. Any staff I met were very pleasant and helpful. Good Wi Fi throughout the hotel. I would stay again if in the area.
April 2023 by 107julieanns
Recently stayed at the Silverbirch hotel for an overnight. The staff at reception were friendly and helpful. There were 3 adults and 1 child and we had a family room with a double bed, single bed and sofa bed, the beds were comfy. The room was a good size even with the sofa bed being out. The room was clean and warm. The breakfast was delicious, there was a good selection of fruit, yogurt, cereal etc. There is table service for tea/coffee and cooked breakfast, which was delicious. Staff were friendly and courteous. The hotel could do with an upgrade, but for the price it was reasonable value and we would stay here again.
April 2023 by MaireadO42
I stayed at the Silverbirch Hotel at the weekend and left feeling very disappointed. I do hope management will start to acknowledge these comments and respond back to their customers as it doesn't seem like they are bothered taking the comments onboard and this reflects badly on them as well as hampering the chance of repeat/returning customer's. The hotel is in bad need of a refresh! They can charge an unacceptable £120 for their rooms as there are no other hotels in the area to benchmark against. But it is a shame because I won't be back until the hotel is updated. The furniture in the room appears to be old and outdated, also there is too much furniture... Would be better taking away some units and putting a sofa in their place to make the room more welcoming and comfortable. Paint is flaking off the walls and plaster is dented. The lighting is very dim, not good when getting ready for an evening. Cobwebs around the ceiling, window and curtains. Bedroom was generally clean and bed very comfortable. PLEASE get rid of the small cushions! No need for them and they are disgusting as well as the runner at end of bed. The bathroom was the most shocking of all. Dirt around the toilet lid and screws. Hot and cold writing on the taps worn off. Chips in the bath tub. Shower is like something from a 1980's hostel. Shower head is fixed to the wall and very high, not good if you don't want to get your hair wet before going out. No disposable shower caps available so my hair ended up getting wet before going for evening dinner. If I knew this I would have brought a cap with me. Difficult to get a comfortable temperature as there are 2 taps to use the shower and the temperature fluctuates once you do find a comfortable temperature; a mixer tap would be better. Door handle is very worn and appears dirty. Cobwebs in the unsightly cove where the bathroom mirror light is. White panelling of the bathroom suite is so old it is now stained cream. When I stay at hotels I'm unfamiliar with I like to keep the bathroom light on at night or some form of a lower light in the room but couldn't do this because the bathroom light is linked with the extractor fan therefore couldn't sleep with the extractor fan on all night. Could also hear the neighbouring rooms getting up to go to toilet from the noise of their extractor fans. There are a LOT of creaky doors in the hotel that kept us awake during the night. No hope of getting a lie in as the doors were continually being opened from 6am! Fire doors in corridors are sometimes propped open which isn't reassuring. The bar is a nicer environment and slightly more up to date. The entrance at reception would be more suited in a leisure centre and is again outdated. The evening bar food was nice and reasonably priced. The fry for breakfast was good and well presented though potato bread was very dry and better quality mushrooms could be used. These were cut into the tiniest pieces. Many slices of the white bread were stale, brown bread was ok. The staff are a credit to the hotel! Each staff member I came into contact with were very pleasant! The receptionists were so lovely on the phone prior to booking and at checkin and checkout. This hotel really needs to do some comparison research and consider the price it charges for a one night stay compared to other hotels that are more up to date and with better facilities. I'm very annoyed I paid £120 for a night here when we could have went somewhere better, there are lots of options on air BnB and booking.com I will consider in future. The hotel looks great on their website and we were really looking forward to staying here but in reality it is anything but. I will not be recommending this hotel for accomodation until it is refurbished. I would recommend for food and service. I now understand why the hotel doesn't allow reviews to be posted on their Facebook as I feel there would be a lot of people with similar experiences and disappointment.
