October 2023 by THOMAS GRAHAM
On visiting the surgery to get blood pressure taken, my wife Jennifer Graham was second in the cheque to check in (automatic check in system down) after the lady in front finished she stepped forward, the receptionist told her she had been standing too close to the person in front for their confidentiality. There was approximately 4 feet between them. She was rather taken back as there doesn't appear to be any guide lines on where to stand. The receptionist seemed to be having small talk about her child which wasn't a sensitive subject. This certainly didn't help my wife's blood pressure.Perhaps cubicles are required.I would like a reply on the procedure and distancing at check in to avoid the embarrassing situation
August 2023 by John St
I've been told many times to call next day. I called more then 5 times for an appointment and after one week I'm still not registered and they keep tell me call next day and call next day! Better go to a different surgery! ??
July 2023 by Obaid 1
The booking system makes sick patients more sick.I even could't got through to an human on other end,after hearing 30 secs message again and again and then dropped.Should be changed to better system.Doctors are fine.
July 2023 by John Rogers
Dr Moore conducted a medication review with me. His intelligent analysis and conclusions allowed us to agree together a future strategy.I was very impressed with his attitude towards me, and his knowledge of the subject matter.Excellent !
April 2023 by graham mcateer
Terrible service, if your going to make your patients call every single morning to try and make an appointment, why not implement a call queueing system!?!? Idiots!, Such a simple fix instead of wasting sick peoples time. You could call.....hear there's 20 people in the queue then decide to give ya and call another day, but no, make us all randomly have to call back every 5 seconds for an hour sure with the tiny chance we'll even get through. Iv been calling for 3 weeks now, same thing everyday. Pathetic.
April 2023 by s coote
If only there was an option to leave zero stars. This practice is an absolute joke. Their appointment booking system is ridiculous and when you do eventually get through and it?s inevitably too late to make an appointment, the reception staff are rude and unhelpful. There?s no advantage to being a patient at this practice - less than useless
April 2023 by Adam Cowden
If I could change one thing it would be to get a proper phone queue system so people know where they are in the queue and aren't forced to re-dial for hours
December 2022 by Nathan McCoubrey (Noodles376)
I haven't had any issues with the receptionists or doctors. They have always been helpful and provided me with whatever care I needed.
October 2022 by G. Adger
I'm not the type of person who needs a GP too often and i hate the way they are put under strain because of their booking system, but after a minor car accident I tried for 2 days, and a total of 2 hours of engaged tones, and 314 attempts I was told the appointments for each day is fully booked already. Receptionist staff asked if it was urgent care required, but I'm not trained in triage, I can't tell what's urgent. All I know is I'm sore. This is beyond a joke, and the primary reason why our A&E units are filled to capacity.
August 2022 by Stephen Stewart
Always an engaged tone when trying to get through during the appointment booking time. It's been more than a week and I still haven't been able to make an appointment. At this rate, I'll have to go to A&E to be seen, causing more issues for the real NHS. These private practices need to be reformed.
August 2022 by Andrew
The reception staff have a very difficult job to do but I have always found them to be helpful and polite if you treat them with respect. Thank you for helping me on the occasions that I needed medical support.
June 2022 by Connexion-Y Inc.
Wish there is a Zero Star! they deserve in Minus! rude receptionist! so backward that they can do online appointment calling for 3 days, and when it gets connected, they put you hold for so long and tell you all their stories before speaking.
June 2022 by Inna Nikitina
1 week agoAfwul booking system.You have to call 100 times get answered. Phoned and expressed this concern and receptionist was so impolite and unpleasant. Apparently a lady who i talked to decided my call wasn't important and told me to call next day again.I explaned her that i can't stay on the phone every morning cause i am a full timer. She told me everyone does it.The worse surgery ever.
May 2022 by Simon Nichols
Been a patient here for 35 years,, never a problem untill now,, they have employed the most rudest obnoxious receptionist in the world the cheek of this woman is unbelievable speaks to people like they are 3 years old, she should be sacked immediately,
April 2022 by Francez Zieglèr
I?ve always had pleasant experiences chatting to the staff here, very helpful and efficient. Obviously appointments are hard to get at the minute, I think many people need to understand the pressure health care/ NHS staff have been under over the last two years.
