June 2025 by cathy smyth
Can?t get an appointment have been off for 2 months trying to get a review appoint with a GP bc if on going issues! Receptionist is like a trained parrot , ?ii?s not an emergency phone back tomorrow morning? rinse and repeat! You can Q apparently, ok if you have transport and don?t live 2 miles from surgery! Absolutely appalling . Trying to see if I can move surgeries!
May 2025 by Rhonda
My daughter went to book an appointment this morning, the receptionist asked for the reason and then laughed when she told her.
January 2025 by Blackmetalll1974 666
Best surgery ,dr MCilroy is great wish I had him years ago!
January 2025 by JD Montgomery
Receptionists are very helpful despite being constantly under pressure
November 2024 by Kevin P Prior
Just horrible, the last straw, receptionist is condescending, talks to you like you're stupid when she's clearly in her 20s, when the bravery of phoning with mental health problems to order panic attack tablets becomes a chore. No people skills whatsoever and shouldn't be near a surgery. Moving doctors due to this. Avoid.
August 2024 by Taylor McCullough
If I could give it no stars I would. It truly shows that those receptionist don't understand how much courage it takes for someone who is experiencing extreme mental health problems to call up and ask for help from a doctor only to be told that the receptionist won't do anything for you and refused to try work with you to arrange anything at all even after explaing the difficult situations that have caused the issues
July 2024 by Maureen Cox
10 out of 10 service & helpful receptionists too, thank you ?
July 2024 by Les Gibson
I had a query about a voicemail.Tried phoning the surgery over two days. All I got were recorded messages. If they are not answering phones what are they doing?? This surgery is a shambles.
June 2024 by garvin clements
Currently hard to get an appointment but receptionists very helpful
June 2024 by keith hamilton
Worst GP in ards.
May 2024 by Edward Shaw
Useless. Been trying for weeks to get first registration appointment as per letter sent to me. Always no appointments and told short staffed. Why take on new patients if you can?t even book appointments with them? If you don?t take on new patients then they know to try elsewhere. I will be looking elsewhere for a doctors where the reception/phone staff don?t have an attitude too. You?d think the staff were the sick ones cos they?re so miserable too.
March 2024 by Paul Mulvenna
Always attentive, doctors are great and receptionists are well trained I'm often needing to speak to a doctor. Can't blame practice for lack of appointments, have to blame politicians for lack of funding
February 2024 by Ptolemy Donegan
Polite, friendly and understanding phone staff doing a challenging job
December 2023 by James Reid
Ok, if you are thinking of attempting to join this surgery I advice you not to. I'll put this out here first, I was in a bad way a few years ago. I was drinking heavily everyday and had addiction issues and before anyone says my input doesn't count I am now clean as a whistle and have been for 2.years and ive beaten opiate addiction alcohol addiction and hepatitis C infection. I was close to death at one point. Now I have two jobs and a rich life with lots of hope and progression. BUT in my darkest times all I wanted was help and some moral support. There was several terrible visits but to concentrate on one of the worst iti won't name and shame but it was a male doctor (in my opinion they are all equally cold and disinterested) but I have an insanely high blood pressure I'm shaking and unbelievably sick. The doctor sits there and his body language was..... Just another addict. Takes my blood pressure and just sends me on to AandE I can't get across enough how stinking the attitudes of the people in there. I had amazing help from community addictions.and the Ulster hospital were great at helping me.get myself back together. Never at any time was I rude to theese doctors. In my.opinion they are completely stuck up Thier own arses and think they hold some sort of royalty. Joke.
December 2023 by Kyle Lemon
132 calls made to get through and then told to call again the following day as the doctor in question does not do telephone appointments. I appreciate the surgery is understaffed and dealing with high volumes of calls but having receptionists gatekeeping a doctors appointment like their lives depend on it is stupid.It might just be easier to die tbh.
