October 2023 by Silla Haire
Absolutely disgraceful, receptionist think they are the doctor. However only a couple of doctors are good I have to say. There is certainly 1 maybe 2 in the reception that are cheeky and nasty!!
October 2023 by Johnny Bain
VERY VERY RUDE STAFFNot helpfull only registered and won't be staying
November 2022 by Gary Mcdowell
This place is an absolute disgrace. After 88 attempts to get through for an afternoon callback from GP . They finally answer with " the list has closed" not as if they're busy seeing people. The attitude from some of the staff is a disgrace
November 2022 by Gary Peden
Worse doctor's I've ever been to one of the receptionists has a complete attitude problem thinks she owns the place.
November 2021 by Vicky robins
Been with them over 30 years and I have to say the service is now very poor. Most of the staff are very rude. Rang today over my tablets as ive been getting 3 months supply for years, picked them up yesterday to find only 1 month supply. Rang this morning( finally got through). To be told I need to ring back within the call times to book appointment with the doctor as I'm overdue my patient review (would have been nice if id have known that instead of just lowering my tablets). Told girl I can never get through during them times but still she insisted I rang back between them hours to book appointment with the doc. To me that made no sense at all! So next week i will try and get through, but id say il have to call over in person. Told the unhelpful receptionist I'd been ringing since 8.30 and she said I need to just keep trying claiming all the surgeries are the same blaming covid as usual, no sorry they aren't as I have family members registered with clinics in ards, bangor etc and they don't have them issues. Dont get me wrong the doctors are great, its the receptionist that are the problem. Also had issue getting my flu jab. As I'm in priority group im entitled to it. Called down as phone was constantly busy and I already had appointment with a doctor for receptionist to tell me id have to ring at the end of the week as flu clinic was closed, not once was I asked if I was on priority list! So once I was in with my doctor I explained how id been trying for weeks to get my flu jab, doctor left the room for a few minutes and came back with my flu jab?. Im now currently looking to register me and my family with another practice. If you have no health issues then this surgery is for you, otherwise stay well clear. Whoever does the prescriptions is also useless, leave a script in for 3 items, same 3 items ive been getting for years only to get 2 items and then me having to march back into doctors over missing tablets to then have to wait for a doctor to sign off on it. The list of issues ive had over the past 3 years is unbelievable and I'm just glad I'm not the only one who finds them totally rubbish now. The staff get on as if they are the doctors, wanting to know the reason ur wanting to see a doctor. Telling you when to ring. Even when you've been in to see the doctor and the doctor wants you to ring back in 2 weeks so he can have an update on your health issue, when you ring back the receptionist tells you you've to ring back during the call back times. Even when you explain that the doctor requested you to ring back it still falls on deaf ears. So needless to say my doctor never got his update.
November 2021 by lesley getty
Reception staff are ok but one in particular is horrendous. Thought is was funny to laugh at my daughter for her phobia on needles. We were kept waiting 50 minutes in all as I was asked to be early. I spoke to the lady on reception 2 times. She said there was nothing she could do and rolled her eyes. I had already explained while on the phone and on our arrival that she was freaking out about the whole process and if it wasn?t really important for her mental health we would not be there. However she found the whole thing so funny we could hear her laughing from our waiting area. At 30 minutes past our appointment my daughter took to her heels and ran. I asked for another appointment but got a ?for gods sake? followed by ?you will have to phone up in the morning?. I explained that I was worried for her state of mind and got Well what do you want me to do ?Really. Is this the best person for the post of receptionist. I think not.I?m sorry to say I lost my temper.So. Doctors are good. If you can get past Godzilla on the desk
November 2021 by Kimberly Bate
Dr whiteside is great but the reception staff are horrendous to speak to if they where not so highly strung this would be a lovely doctors, the staff on reception think they actually are the ones with the medial degree, and Iv never spoke to another clinic that are so over the top about timings even if the real Doctors have told you the information you need reception have there own times and depends on who u get on the phone if there in a mood or not . Call times to get a doctor to contact you is impossible and when you do get reception on the phone you have missed call time to have a call back from holding the line. If you can deal with the rudeness and once you get Dr Whiteside he makes a lot of time for you
November 2021 by William Smyth
Absolutely embarrassed and furious at the service I received here I don't even know my own doctors name anymore I just get sent to see random people and with my mental health I just can't cope with that, tbis place is a symptom not a cure. I would advise anyone who can to join a different surgery.
November 2021 by Eister Friess
Excellent practice. Quick to call back. Friendly reception staff. Doctors, nurses and midwives very good and caring. Thank you!
November 2020 by Aj
Fantastic surgery with wonderful staff! Highly recommend!
November 2020 by Peter Mitchell
Superb
November 2019 by karen love
Nuisance to only request repeat prescriptions in writing, but appreciate less room for error in this important matter. Excellent medical, nursing and clerical staff with great phone- back service by doctors.
November 2018 by raideo rebal
The doctors at this health centre (who are leaving within the next month) are brilliant, however the reception staff are rude and treat their patients horrifically. I have had multiple issues with the staff due to the being unable to do their job. They know absolutely no information and they seem to believe that they are the actual doctors, the power of being a receptionist must go to their heads. They close the surgery before they are meant to. Multiple times I have had to go to pick up prescriptions and they have closed 20 minutes before their lunch hour. They also booked me the wrong appointment after having my baby 2 months ago and told me I had to ring up to book another after travelling down with my infant in the pouring rain. I stated that if I went outside to ring, or called right their at the desk could they make the appointment, she just sneered. When I asked why the other surgery in comber is no longer allowed to take Comber Health Centres patients away (as stated by the medical board), the receptionist groaned as I asked a question. They don't make the right appointments, talk down to everyone, and treat patients like rubbish. They are rude and unreliable. Highly advise not registering with this surgery; does it not say something when other surgeries are no longer aloud to take their patients away - because so many people want to leave due to the service they have received. If this was a shop with consumers those staff members would have been fired by now through treating consumers that way. Once the new doctor, Dr Whiteside takes over, there will be no need to continue to register with this surgery. It's ridiculous and the receptionists should go and get a doctor's degree if they want to treat patients in such a manner.
November 2017 by hannah maxwell
Usually a very good doctors. However I called to order a repeat prescription and got told that I couldn't do that over the phone. I then took my daughter down who had developed a rash and to order the prescription and was told I shouldn't have brought her in! Working full time and having to do two trips to a doctors just to get a prescription is very inconvenient and for the questions they ask to order the prescription could very easily have been done over the phone!!
November 2016 by Mary SHIELDS
Dr. Semple called me today with reference to abnormal blood test results. It was like an old friend calling me....she put me at ease, remembered my family(mother's) health history + went beyond the call of duty.All the staff are great, particulary Janette + Carol + cannot fault this practice at all.
