July 2023 by James Hanratty
Terrible service, I have tried ringing my local branch with a general enquiry and I could not get to talk to a human being
April 2022 by Andrea Hill
The phone service is dire. Have been trying to phone to arrange an appointment to open an account for weeks now. No direct line to Newtownabbey branch, just that awful automated service, look's like I'll be taking my money elsewhere
February 2022 by Matthew Ramsay
2 years after the beginning of the pandemic and they're only open to 4pm. Rather pathetic given the working class work 9-5. Lodge a cheque on a Saturday... stand in line for 2hrs on a busy Saturday morning in instead, I wasn't doing anything on my day off anyway. Absolutely useless. ?
November 2021 by Ross Clarke
I've moved from Dublin to Northern Ireland and quickly discovered that opening a bank account is a pain in the bum.Nationwide made a dog's dinner of my application and wasted my time in the most unprofessional and unsympathetic manner.Danske Bank informed me that they have lots of awkward barriers that make it borderline impossible for new residents to open an account.After trying Halifax (this branch in Newtownabbey) I was able to open an account without any stressful drama. The staff I interacted with (3 female professionals) were very nice and friendly. Opening a current account was easy, straightforward and not too time-consuming (it took about 30 minutes). My account was ready for use immediately after I got signed up. Right away I got access to online banking. All I really needed for my application was a passport.I look forward to banking with Halifax and I'd like to thank the nice friendly staff at Newtownabbey for the pleasant deportment while interacting with me.It would be that bit better if the phone service improved and if the bank stayed open until later than 3pm, but I won't knock them for those flaws.
September 2020 by Paul Evans
Very friendly staff
September 2020 by Lynsay D
Helpful staff
June 2017 by andrew harris
The Staff are friendly and very helpful
June 2017 by Deborah Patrick
They never ever answer their phone & when they do I'm given conflicting information.
December 2016 by Tracey Culbert
they never answer the phone or call back when they say they will poor service
