February 2024 by Kestutis Chmieliauskas
Bought Insigia couple years back on PCP. I was told after 3 years I can bring this car they would take bsck. After 3 years I came back and I was they would take back my because is not worthit for them is to hassle!!!! IGNORE THIS DEALERS,IGNORE!!!!
September 2023 by David Christie
Avoid this place and save yourself the lies and stress the after sales treatment is ridiculous like to take your money and run paid almost £26k for a car 8 weeks later few faults appeared contacted them to book it in they took the car (no courtesy car) week later no info I rang for update and was told my car would be ready when it's ready and they don't give an estimate on time . 3 weeks later no updates tried ringing for update nobody returned my calls so I called in person my car hadn't been touched bit of an argument with manager assured my car would be sorted now as a priority 4 weeks later still no car!!!!!! Place is a joke please save yourself the hassle use elsewhere!!!!!!
August 2023 by John Little
I'm only after reading the reviews on this dealership and I'm quite surprised.I found Greg Brown (sales manager) very professional in his knowledge of Car Sale's. His polite and cheerful attitude reflected on me and helped me to decide in purchasing a new car. From start to finish I was more than happy with the whole experience, thank you Greg.A 5 Star excellent customer service ?.
August 2023 by Andy Dorman
Bought a car from Ballyrobert Mallusk didnt notice until we got home but it had a chip in the windscreen phoned them up and they had it replaced,Andy the salesman was very helpful no hard sell pitch,overall very happy and i would definately buy there again.
June 2023 by Nikita Hamilton
Avoid avoid avoid! My partner bought a used car from here in February, and when he picked up the car a range of flaws were discovered - no space saving tyre, no tyre repair kit, a cracked wing mirror, Sat Nav not working, they didn't even leave the car mats in! we raised the issue within the next couple of days, in writing, and asked that the issues be fixed or we would be returning the car on the basis of the two week cooling off period. We were promised all would be sorted by dodgy car sales man - Greg. Greg has the nicest smile, until the deal is done and then he turns into a crook, happy to let a car go without key safety features and upon our return to get the problems sorted (two months later) he hid (literally behind a sign) when I wanted to ask him why only part of the repairs were being done. We made three 90 minute round trips to Ballyrobert Mallusk to get the issues sorted only to be told parts had never been ordered or that they were the wrong parts. I was heavily pregnant at the time. After our last visit, we were told the right parts would be in the next week and they would call us - they never did and when we tried to call we were told we would get a call back (never happened). Please, for your own sake, avoid getting ripped off by these dodgy car dealers and go elsewhere!!
May 2023 by Nigtorious Wilson
I changed my mind about buying a car and they refused to refund my £500 deposit
December 2022 by Ruth Mcclay
Just bought a car from Ballyrobert and I couldn't fault the staff. Greg and his team were all very friendly and helpful. I received excellent customer service and everything was done very efficiently. Highly recommend!
May 2022 by Chris Thomson
When I bought my Mazda3 a couple of years ago I visited a number of Mazda dealers in NI. By far, Ballyrobert has been the best. Friendly and professional staff and make you feel valued as a customer. Would recommend as a Mazda dealer
April 2022 by Mikolaj MatuszkiewicZ
Trade old car and get new one, All was sorted in 3 days, Brilliant service, Customer service World class, Keith White thanks for assistance, Trully recommend
March 2022 by Paul McCullough
Horrible experience. First wash took off the polish hiding the terrible paint work. Turning their back on me now, won't even entertain acknowledging they sold me a lemon. Other issues with sound system and weird noise from the front wheels. Never again. I won't rest until I get a happy resolution. Car wasn't exactly cheap to start.off with. I repeat. Never again. Avoid!
March 2022 by Niall Mc Burney
Utterly disgusted with the quality of service, we arrived early this morning for an appointment full of excitement at the possibility of purchasing a new car, however upon arrival we were ignored by the staff. Another 2 people came in right behind us and they were served immediately. The car itself was dirty and the salesman seemed to judge us based on our appearance. Never been made to feel so unimportant or worthless, we were very keen to purchase a vehicle, however we will definitely never set foot here again.
March 2022 by Kerrie wasson
NEVER AGAIN STAY CLEARbeen with this company for years they are getting whorse zip tie on engine of car costing me thousands of pounds as this made the warranty with Kia invalid , then had cheek to blame me of getting the service somewhere else and said they must of put zip tie on it !!even tho I had purchased services from them when I had bought the car (2) services but when I brought this to there attention all of a sudden they said I never used any and were wanting to refund my money for the services to cover there on backs well it?s a learning curve done make same mistake I did so I?m absolutely disgusted I would not recommend them to anyone !!!!
March 2022 by Robert McConnell
Very quickly sorted a recall issue.
December 2021 by cameron Ferguson
It's got professional staff and a good selection of cars
July 2021 by B Lawso
Everything gd. Salesman was really helpful and we got a lovely jeep ?
