June 2025 by L Heaney
Depends on who serves you.today good
May 2025 by Ann Blair
I was in your shop in buttercrane today I couldn't rate the customer care I got from Ryan highly enough a great asset to any business
November 2024 by Seamus Keenan
Helpfull, good staff even when I have problems.
July 2024 by Terry Medlicott
Completely useless and unhelpful, still billing me for a sim that i have never used , refusing to cancel it , threatening me with debt collectors if i do not pay £6. How pathetic is that.
June 2024 by Andrzej Roginski
The service in this store is terrible. I advise against going there. I went with my Pixel 8 because I had a problem with the display. There were three young guys in the store, and it was a Sunday. They told me to come back the next day, which already seemed suspicious to me. When I went back, I found (what I assume was) the manager. I noticed they got excited when they saw me. When I approached and showed the problem, I was told that the issue was not covered by the warranty and that I should have bought insurance for the phone, and now they can't do anything.
After leaving the store, I contacted Google and found out that this is a known issue and the phone will be repaired for free, and I won?t even have to pay for shipping. The store employee blatantly lied to me. O2 should do something about this!
June 2024 by Adam Blaszczyk
The store employee, a young guy with blond curly hair, probably named John. Great customer service, great advice, he did it quickly and professionally, I am very satisfied
May 2024 by Liucija
Very helpful and friendly service
December 2023 by Tomas Hunter
I came into the store and received excellent service from staff. I was served by Mark, who was very polite and informative. It had been my first time attaining a contract so it was helpful that Mark provided everything I needed and explained exactly how I could convert to my new Samsung S23. Good Black Friday deals and would recommend.
October 2023 by Gerard Mcveigh
I pre-ordered the iPhone 15 pro max 6weeks ago and had my iPhone 14 pro max. check to see if it was ok for a swap up which The woman in the shop told me yes your phone is ok and passed with all are checks. So I then paid for the £50 deposit. I didn?t drop this phone or anything from this woman had check it. I went into the shop in the 27/9/23 to pick up my new phone and the incompetent staff in the shop told me that it was not ok for the switch up. I have added a photo of my screen this is nearly impossible to see even when the screen is black the problem they had. Just letting people know I have been a customer with O2 in this newry shop for over 15years and the staff are clueless I then when to cex across the road and the guys there couldn?t see a problem with the phone. I also went to the virgin store. Then people in there laughed at what I was pointing at because they couldn?t see it.
October 2023 by Denis Lenkutis
Some staff is good and helpful but others are very rude and barely know what they are talking about. Lost 2 hours of my life because of them.
September 2023 by James Ewbanks
After care is non existent. When I arrived at the store today, I wanted to discuss an issue with my Google pixel. I explained to the assistant my issue, she stared blankly.After she approached the manager, he grunted and pointed towards a seat for me to take, note he never once made eye contact nor say hello.The manager explained to the assistant what to say, essentially it was my fault my phone had a manufacturing default with the screen and it was likely due to wear and tear. The phone is 6 months old.I left the store contacted Google directly, within 5 minutes they had shipped a replacement to me as it is a known issue. (I tried to explain this in store, to no avail)In summary O2 Newry are driven by their sales targets and haven't any time for anyone coming back with an issue. The manager is ignorant, rude and lazy.
September 2023 by sara mills
Avoid terrible customer service today been in before and the guy was just not helpful at all never be back
May 2023 by Dianne Ross
Staff very friendly and extremely helpful
January 2023 by Baranina Jet ski killer!
Newry 02 shop is a joke.. Some workers are not switch on??
October 2022 by john mck
Ignorant and nasty staff member big heavy guy no respect for costumers
