February 2025 by Eddie Jervis
A bit of a wait for the coffee and short bread, quite expensive for a nice drink of coffee and small biscuit
November 2024 by Muhammad Ali
Ambiance is poor
September 2024 by Arianna T
Coffees good, can be a wee bit expensive, overwhelming amounts of seating choices, like there's so much seating, 90% of the place is seating
Dietary restrictions: Alternative milks available
September 2024 by Christiano Kiss
It's usually a pretty good cafe right in the town's centre, which is very convenient. One of the times I went there the staff made a mistake to serve the food cold (almost frozen, they definitely forgot to heat it ip), but in general the service is very good.
September 2024 by Gordon Glover
Been here before but service is terrible.
September 2024 by gerard mccrea
Very relaxing and kind staff.
September 2024 by Daphne Brockbank
Needs a face lift, coffee ? good
July 2024 by Tammy Herron
I have been in this particular Costa many times and find the staff and the ?bearded manager? this idiotic woman below referred to, completely professional and friendly, serving delicious food and beverages with great service and a friendly smile.
Announcing to the world and its wife that this man is ?over handsy? with his female staff is a serious accusation and frankly he?d be completely within his rights to move forward with legal proceedings for slander and/or defamation of character.
For a grown ?adult? (and I use the term loosely) woman to throw out such a shocking and severe labelling of this gentleman?s character without any proof, is both repugnant and deplorable, it?s vile tongued people like you that get innocent people into trouble, to possibly ruin someone?s life and career simply because you where a disgruntled customer. Get a grip!
I suggest you have a long hard look at yourself and the unfounded accusation you have thrown into a very public arena, with zero goods to back it up, you should be utterly ashamed.
If I was the manager I would point blank refuse to serve you again for such a despicable and imbecilic comment.
To the staff in Bow Street Mall Costa, keep up the good work, you?re doing a stellar job. ?? ?
June 2024 by Jane Hills
This cafe is actually nice and modern and the majority of the staff are lovely.
What ruins it is the bearded manager who is way over the top on his customer service and thinks he owns the place. I notice he's a little "handsy" with some of the female staff aswell. We dread getting served by him as he's so sickly sweet in his approach and has that forced overly nice approach. He gives you the impression he owns the cafe rather than being the manager. There is constant cues and delays due them being over the top in the customer service.
I noticed today the bearded manager having a young customer in tears and he was being told of for filming on his phone in the cafe he called a female security guard over for back up. The kid was out with his dad or grandfather and I felt really sorry for him he would not let up the poor kid and it's was embarrassing for both the dad and young kid.
Clearly nothing better to be at than over exercising what little authority he has.
You're a disgrace of a so called manger..do your job serve the coffee support your staff and stop getting on like a prick.
May 2024 by Philip McCluskey
Sprucefield costa very good all round , same standard from bow street mall , friendly staff great service . Great selection of food and drinks .
May 2024 by Sharene Walker
Coffee was luke warm.
May 2024 by Aisling Lennon
Excellent service and friendly staff.
May 2024 by Bananasaur
Always love the coffee and cake here, the service is lovely and it's quite cosy. :)
May 2024 by Monique saraga Stuart
Lovely for coffee break
May 2024 by I H
Could do better, much better!
