July 2025 by Paul Gardner
Tasty coffee and nice ambient atmosphere
July 2025 by Ryan Neely
I want to post this review about holywood neros and how amazing the manager is he is clearly very passionate about his job and very warm and welcoming with excellent customer service clearly an asset to the company he asked how I was and I informed him my granny had died. He was very sympathetic and courteous with genuine interest behind it. Great guy with big future
April 2025 by Trevor Hobbs
Coffee is great, choice of food very limited.
Decor is, to say the least VERY run down and in need of major re-furbishment.
Pets are a real issue as I have personally watched staff petting dogs, then serving customers without washing hands, this must surely be a real no,no and must cease.
Overall, re-furb essential and must do much better on hygiene.
April 2025 by AnR0 _
Absolutely amazing coffee! Woman with light red hair was so welcoming to us ?
April 2025 by Miss Marie
Tried our best to refrain from putting a negative review but myself and the other parents have agreed that there?s been too many rude interactions with one particular female staff who has her red hair constantly in a bun. We have concerns over her lack of professionalism:
1.) Whenever myself and my colleagues have come for drinks in the morning, she is in a foul mood and clearly doesn?t want to be here. Often seen being extremely slow or no interaction at all.
2.) Recently I saw how poorly she treated a wee girl at the till. The staff made a mistake not putting the transaction through the card machine and the wee girl waited until the she was done preparing. The woman rudely told her to pay by card and the girl told her that the transaction hasn?t shown yet and frustratedly put the transaction through. There was no apology made. She even continued this rude attitude while serving my friend after.
It is a shame since I was being served by a lovely kind red haired woman with long hair and she was very professional and kind to me and prepared my baby capuccino well.
We understand that being a barista is a complex job but what we don?t understand is owning up to a mistake and not being kind at all.
I will be recommending other coffee shops to the other parents in the future.
April 2025 by Steph Greenwood
It was 8 in the morning and not very busy at all? I was waiting for my friend so we could do some study before an exam but an employee came up to me and told me to get out since i haven?t ordered. am i being unreasonable for being irritated at this? we were just sitting and not causing any trouble
March 2025 by Akash Das
Cafe Nero in Holywood is a lovely spot to unwind. The cozy atmosphere, friendly staff, and consistently good coffee make it a great place to relax or catch up on work. The seating area is comfortable, and there?s a nice selection of pastries and sandwiches. Perfect for a quick coffee break or a leisurely chat with friends!
October 2024 by Simon Kennedy
I will usually choose Nero's for a coffee
October 2024 by james mccarty
Great Service as always
July 2024 by valerie mckibbin
First time ever in Sawley and we picked here for lunch.The lunch was deliciousand very well priced compared to what I pay at home.
July 2024 by Billy B
Typical coffee shop. Very busy at lunch time and not enough staff on to serve.
May 2024 by Marcie Wiggins
Very slow at service but a nice place to relaxParking: You can only park for 1 hourWheelchair accessibility: There was automatic doors in this one but not in them all
May 2024 by mark burnett
Great service friendly and efficient staff
May 2024 by Elaine Humphreys
Coffee and food nice but tables never cleaned!!! Staff walking about doing other things but not cleaning the tables.
May 2024 by Pedro Roberto Alfonzo
Good coffee and good delicacies, very impersonal service and dirty tables.
